Business Operations Manager

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Job description

Job Title: Business Operations Manager

Normally Reports to: General Manager, Branch Manager, or Area Business Manager

Job Objective: Responsible for ensuring branch daily operations adhere to RelaDyne processes & procedures, while simultaneously supporting corporate initiatives, and driving branch performance to operational, financial, and safety goals.

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operations.

* In addition to the essential job functions described below, all associates will perform duties as requested by management.
* Enforce adherence to RelaWay SOPs by ensuring all daily, weekly, and monthly branch processes being followed, includes accurate and timely billing and EOM close-out of sales orders
* Analyze trends to identify variations in branch performance and develop needed action steps
* Review, correct & approve invoice gross profit batch preview reports
* Daily review of key branch metrics in PowerBI dashboards to monitor branch operational and financial performance, including taking corrective action steps where necessary
* Maintain relations between warehouse, sales, and back-office staff, ensuring all functions communicate effectively and the business is running efficiently
* Branch champion for all support center projects, programs and initiatives, including a smooth integration into branch operations
* In conjunction with branch leadership works to facilitate conformance to PowerBI (KPIs) and performance at or above prior year and budget in the areas of labor & expense management, EBITDA, Flow Thru, and Safety Metrics.
* Aid the Integration Management Office (IMO) on tuck-in acquisitions and internal branch realignments as needed
* Assist Inventory Control associates (ICC/ICM) where needed in the areas of inventory adjustment review, cycle counts, physical inventories, receiving, repackaging, transfers, and other processes and procedures related to inventory
* Develop a productive team by actively participating in hiring, training, and providing professional development
* Provide auxiliary support with technical troubleshooting (ERP/Other), internal/external dispute-resolution, and special requests (i.e. Customer Audit) as needed
* Facilitate efficient communication within the branch departments and between the branch, with other branches, and the Support Center
* Provide branch/regional leadership with analytical support and input for each year's annual budget

Customer Relations:

* Maintain relationships with salespeople, and Management as it relates to the status of customer accounts
* Maintain a positive attitude with fellow associates, management and customers
* Work with customers and the branch and visit them when warranted as approved by Supervisor
* Establish and communicate account parameters
* Personally handle credit within assigned authority, and follow policy and special guidelines assigned to specific customers
* Obtain and provide reference requests on customers
* Attend industry credit groups where available

Other:

* Represent the company in a professional manner at all times ensuring quality customer service
* Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
* Support corporate programs, goals, and initiatives of the company
* Work overtime as needed

Knowledge Skills and Abilities:

* Customer service skills
* Leadership & Coaching skills
* Organizational skills
* Communication skills (oral and written)
* Ability to work with and analyze numbers
* Ability to analyze solutions (problem solving skills)
* General computer skills (RelaDyne ERP System, Microsoft Word, Microsoft Powerpoint)
* Technical computer skills (Microsoft Excel, including pivot tables)
* Ability to handle stress, as well as initiating and embracing change

Performance Measurements:

* Operating expense versus Prior Year & Budget
* EBITDA versus Prior Year & Budget
* Labor as percentage of gross profit versus Prior Year & Budget
* Flow Thru percentage versus Prior Year & Budget
* PowerBI Branch Key Performance Indicators (KPIs) for Distribution
* Safety Metrics

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

* Vision: minimum vision required to prevent injury from oneself and others
* Hearing: perceiving the nature of sounds with or without correction
* Talking: expressing or exchanging ideas by means of the spoken word
* Lifting small weighed objects constantly; 20 pound objects frequently and 20-50 pound objects occasionally
* Climbing ladders, stairs and ramps
* Balancing, pushing and pulling
* Crouching, kneeling, reaching and grasping objects
* Walking: move about inside the office and/or branch facilities as well as airport/travel needs
* Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
* Capable of traveling as required

Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled