Business Systems Analyst - CRM

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Job description

Location(s)
Alpharetta GA, Birmingham AL, Jacksonville FL

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking a Business Systems Analystwith strong analysis and MS CRM skillsto join our P&COperational Systems teamin Jacksonville, FL, Birmingham, AL or Alpharetta, GA.

Work closely with IT and Business partners to understand technology and operational needs, support strategic initiatives, provide key insights, and instill operational excellence that maximize performance, productivity, and reporting. As a key member of a fast-paced team you will work on multiple projects and initiatives, and will have the opportunity to showcase your analysis and creative skills to assist with a wide variety of operational reporting that will be used to measure results and shape the behaviors of the organization.

Primary focus will be reviewing systems, processes, and technologies to provide recommendations for enhancements and improvements, and serving as an ambassador and liaison between technical and business teams.

RESPONSIBILITIES

• Collects data and analyzes IT and Business operations to understand strengths and opportunities to improve, enhance, automate processes and functions, and reduce costs.
• Conducts analysis with a focus on recommending solutions, such as use cases, business process flows, data flow diagrams, etc. Prepares charts and diagrams to visualize and assist in problem analysis.
• Gathers requirements from IT and business users and provides guidance on options that can be utilized to answer specific questions.
• Proactively searches for process improvement opportunities and technologies to meet company goals.
• Develops and/or updates documentation of projects and system or process changes and provides feedback to all parties in a timely manner. Assists in process design and documentation as needed for new technology and processes.
• Leads the planning and implementation of projects across multiple lines of business to ensure achievement of corporate objectives.
• Obtains, captures, and validates needed information from stakeholders to form requirements through various analysis techniques.
• Creates and validates technical specifications based on business user requirements for the creation of new reporting dashboards and processes.
• Creates and presents data visualizations in various platforms such as ServiceNow, JIRA, Excel, etc.
• Constantly monitors and reports on progress of projects to all stakeholders. Effectively communicates relevant project information to business owners and management.
• Presents complex technical concepts and information to users with varying degree of technical knowledge. Understand perception of others and tailor the message for the audience to build credibility and rapport.
• Uses data to provide business intelligence to key business partners across the organization.
• Utilizes descriptive analytics to analyze data and validate assumptions.
• Provides support to other team members, resolve issues, and assists with complex or challenging issue resolution.
• Attends various IT and Business meetings with or in lieu of Manager.

QUALIFICATIONS

• 8+ years of current experience as a technical business systems analyst
• Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer related courses/knowledge, or the equivalent in related work experience.
• Highly knowledgeable of P&C insurance industry or a related financial service.
• Experienced building reports, analyzing results, and communicating findings across groups.
• Proficient in system data flows, workflows, testing skills (test cases, expected results, user acceptance testing, and test execution), release and change management skills (production readiness, operating procedures development).
• Requires solid Excel skills.
• Possess excellent process mapping and optimization techniques.
• Proficient in SDLC (Software Development Life Cycle) Methodologies.
• Skilled at facilitating meetings, preparing, and presenting content.
• Extensive experience in creating clear oral and written communications.
• Strong problem solving and alternatives analysis skills.
• Experience with ServiceNow and Jira reporting is a plus.
• Minimal travel may be required.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

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