Call Center Banking Specialist

Job description

Call Center Banking Specialist
$42,500-50,000 + Full Benefits + Growth Opportunities

1st OR 2nd Shift Available (2nd Shift comes with Shift Differential) Schedules available:

Job description

Banking Client Solutions Specialist listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. Make a difference where it counts by joining our team. We're seeking skilled sales professionals who can advise and advocate for our client's most important financial needs. Specialists are sales professionals who work in a call center and understand that being there for our clients is our number one priority.

Required Skills

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
• Is comfortable receiving ongoing performance feedback and coaching
• Enjoys ongoing change and learning new technology/processes
• One year of sales experience with cross-selling, upselling or referring products
• Has an intermediate level of proficiency with computers
• Is self-motivated with excellent organizational skills
• Has strong decision-making and problem-solving skills

Preferred

• Experience in the banking/financial industry
• Experience working in a call center
• Experience in telephone sales
• Experience with multi-solution customer offerings and bundling services
• Experience working as a Personal Banker managing high client volume

Training
We'll help you Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.

• Learn about core banking products and services we provide

• Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
• Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.

Benefits

• Competitive suite of benefits including tuition/dependent care reimbursement, generous 401K and PTO offerings

A schedule that works with your life. We have several schedule offerings to help you achieve better work-life balance.

Collaborating with a team of professional sales specialists and managers in a call center environment.

Thriving in a fast paced, dynamic environment and interacting with clients throughout your day

• Communicating with clients throughout the entire shift with structured breaks.
• Navigating multiple computer systems while interacting with the client.
• Listening to, understanding and providing needs-based sales solutions for our clients.
• Incentive opportunities for meeting and/or exceeding critical performance standards.
• Long term career opportunity with multiple career development paths.

Job Type: Full-time

Pay: $42,500.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay
• Differential pay
• Signing bonus

Ability to commute/relocate:

• Jacksonville, FL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Shift Preference?

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Required)
• Banking: 1 year (Required)
• sales: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location