Home Care Representative

SUMMARY OF POSITION:

The New Home Care Representative is responsible for managing the completion of warranty claims and other request received by homeowners. This includes conducting in-home claim assessments, determining applicable warranty coverage, coordinating and supervising repair dates with trade partners and homeowners, and ensuring the satisfactory and timely completion of all repair work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedules and organizes subcontractors to complete work on a timely basis
• Inspects the quality of the work performed by all subs and assuring completed to quality standards.
• Field and respond to Homeowner requests for warranty claims. If necessary, schedule with the homeowner and our subcontractors to remedy the issue.
• Schedule 11-month warranty walks with the homeowners and schedule the appropriate subcontractors to remedy the issues.
• Walk homes under construction from a Quality Control perspective and create lists for the Construction Team prior to completion of homes under construction
• Be Versed and use the Warranty Manual used by Dream Finders Homes to resolve issues in the field
• Perform pre-closing walks with new homeowners
• Spend time with the Construction Team to learn the aspects of the construction process

EXPERIENCE, SKILLS, KNOWLEDGE

• High school degree or equivalent required
• Associates or Bachelor's degree preferred
• Minimum one (1) year of construction experience in homebuilding or applicable construction management training required
• Valid Driver's License is required
• Code Compliance Course and OSHA/ Safety classes is a plus
• Builder's License is a plus
• Minimum 2 years of customer service experience
• Experience using a laptop or tablet
• Exceptional communication skills - both written and verbal
• Comfortable presenting ideas and solutions to leadership and key business partners
• Strong attention to detail
• Strong organizational skills and time management skills
• Ability to establish and maintain strong relationships
• Proficient in MS Excel, PowerPoint, and Word

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.

In addition, the employee is required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.