Investment Specialist

---

Job description

Employee Applicant Privacy Notice

Who We Are

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation fintech company using innovative, mobile-first technology to help our 2+ million members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront.

We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi's suite of investment services. SoFi offers Brokerage services, Robo Advisor services, retirement accounts, and Crypto Currencies.

What You'll Do

• Support members by over the phone, chat, and email
• Educate members on margin, options, equities and crypto
• Problem solve any operational or technical issues pertaining to SoFi Invest products
• Perform ongoing monitoring of member accounts with attention to detail and accuracy
• Work with SoFi's custodial platform as needed to open, fund, and transact in member accounts
• Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members
• Assess the member's financial situation and goals through one-on-one inbound calls
• Educate members on the benefits and value of Brokerage and Robo accounts
• Explain investment choices/decisions, asset allocation plans, goals, and retirement projections as needed
• Work with members who would like to open an investment account to help them understand the offering, benefits, and account opening process
• Educate members on terms and processes associated with Brokerage and Robo accounts
• Discuss and explain investment performance and decisions with current wealth members
• Provide member's operational support for specific investment-related questions and issues
  

What You'll Need

• Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66
• Must maintain all necessary professional certifications required for the role
• Bachelor's degree preferred, but a combination of education and experience may be considered in lieu of a degree
• 2+ years of financial services experience required, preferably assisting customers in a service environment
• Experience and understanding of margin and option concepts, rules and regulations
• Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset
• Deep understanding of financial concepts
• Ability to identify, meet, and follow through with client needs and requirements
• Self-starter, problem-solver, and a goal-oriented team player with a 'no job is beneath me' attitude
• Ability to work independently and perform multiple tasks efficiently
• Organized with strong attention to detail
• Show curiosity and confidence when dealing with clients and able to ask for help when needed
• Meets evolving position objectives as defined by management
• Ability to iterate, learn, and innovate
• Must successfully clear FINRA fingerprint background check
  

Nice To Have

• Experience with corporate actions
• Experience with margin/investment risk
• Series 4
• Series 24
  

Why You'll Love Working Here

• Competitive salary packages and bonuses
• Comprehensive medical, dental, vision and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Employer paid lunch program (except for remote employees)
• Fully stocked kitchen (snacks and drinks)
• These benefits are only applicable to full time employees
  

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.