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ITAM Business Analyst

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Business Technology Group, Inc

2021-12-03 14:30:03

Job location Jacksonville, Florida, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

BTG, in partnership with a top ranked healthcare company in Florida , has an immediate need for a ITAM Business Analyst professional.

About the Position:

  • Crowley ITAM Team is looking to hire an ITAM Analyst to support day-to-day ITAM accountabilities for Hardware and Software. This includes managing tickets queues, assigning various licenses / entitlements and ensuring all requests have followed standard ITAM controls.
  • Provide ITAM support for Hardware Assets / Software Licensing.
  • Manage ServiceNow Tickets for Asset Management
  • Work withing ITAM scope to support the Software Approval process
  • Assist with Hardware assignments / recovery efforts
  • Assist with Asset Disposal efforts
  • Manage responsibilities of Software License Harvesting
  • Work with End-Users to determine business needs
  • Document tickets for tracking / accountability
  • General understanding of the IT Asset Management Lifecyle
  • ServiceNow or Comparable ITSM Platform
  • Excellent Communication Skills (Verbal / Written)
  • Time Management
  • Compliance Reporting
  • IMAC Processes
  • Asset Inventory Management
  • ServiceNow ITAM Module
  • Power BI


Job Requirements:

1 - Support Hardware / Software Lifecycle

2 - Support Normalization Process

2 - Support Ticket Requests / Incidents

3 - Support End Users Questions / Requirements

Benefits of the Position:

  • Full time hours
  • Medical / Dental / Vision
  • 401k

If you believe that your skills and experience are a match for this position, please submit your most current resume and a recruiter will be in contact. Resumes can also be submitted via email to or by applying online at . You may also give us a call at to speak to a recruiter.

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