Lean Six Sigma Analyst

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Job description

Employee Applicant Privacy Notice

Who We Are

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation fintech company using innovative, mobile-first technology to help our 2+ million members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront.

We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Who We Are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members' financial lives, and to help every member Get Their Money Right®. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we've grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company's mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The role

SoFi is hiring a certified Lean Six Sigma Black Belt to join our Operations team, focused on process improvement across product lines. The Lean Six Sigma team is responsible for driving efficient, effective, Member-centric processes, with a scope of both designing new, and iterating on existing processes. The successful candidate will work directly with Operations, Product, Engineering, Compliance, Risk, Legal, Business Owners and several other functions to ensure the best work is being delivered for our Employees and our Members, while maintaining all Legal and Regulatory requirements. They will manage and direct the implementation of small to large efforts that require the definition, analysis / measurement, delivery and deployment of solutions that meet stakeholder needs and are compatible with business drivers.

What You'll Do

• Strong ability to dissect inefficient processes and Member Friction, redesign, influence change and measure results
• Diagrams and evaluates existing processes, identifying opportunities for improvement
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• Performs cost and benefit analyses
• Bring strong subject matter knowledge related to good process and how to build it, rooted in data
• Support various functions and Products in our mission to deliver an amazing Member experience
• Manage/engage with multiple efforts concurrently while ensuring all stakeholders are informed and work product is maintained
• Ability to work with internal Customers to clearly define opportunities to be solved
• Ensure accurate tracking of opportunities in backlog, in process, and prioritization methods to drive resource availability and allocation in business planning processes
• Establish and conduct meetings to communicate expectations, understand and quantify the opportunity, roles, status updates, track open issues, socialize the solution, influence the delivery, and work with all groups and clients to resolve issues as required
• Maintain excellent communication with all levels of management, be responsive to customers, and provide appropriate training and cross training to other SoFi team mates as needed
• May deliver presentations and training courses including measurement, analysis, improvement and control.
  

What You'll Need

• Lean Six Sigma Black Belt certification (or equivalent experience)
• 2 - 5 years of hands-on Lean Six Sigma experience, preferably within financial services
• Ability to build, contribute and execute scalable processes and systems enabling consistent Lean Six Sigma rigor to ensure operational efficiencies, adherence to policy and procedures, regulatory compliance, improved member experience while delivering on unit economic goals
• Able to navigate multiple unique business functions successfully
• Must be able to effectively network and build partnerships in a fast-paced
• environment
• Ability to react to change quickly and implement new processes & procedures
• Ability to work independently with little or no supervision
• Professional demeanor and excellent work habits are essential
• Minimum Bachelor's Degree in Business Management, technology or a related field.
  

Nice To Have

• The ideal candidate will have some experience with project management
• Experience training Lean Six Sigma White Belt, Yellow Belt or Green Belt
  

Why you'll love working here

• Competitive salary packages and bonuses
• Comprehensive medical, dental, vision and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Employer paid lunch program (except for remote employees)
• Fully stocked kitchen (snacks and drinks)
  

Why You'll Love Working Here

• Competitive salary packages and bonuses
• Comprehensive medical, dental, vision and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Employer paid lunch program (except for remote employees)
• Fully stocked kitchen (snacks and drinks)
• These benefits are only applicable to full time employees
  

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.