Front Desk Agent

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Job description

• High school diploma/GED required
• 2+ years' front desk experience in the hospitality industry preferred
• 1+ years' customer service experience required
• Excellent written and verbal communication skills Familiarity with ResortSuite software a plus
• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
• Report any accidents or injuries to senior management staff immediately'

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Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Referral program
• Relocation assistance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Overtime

Supplemental Pay:

• Bonus pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location