Hotel Front Desk / House Manager

KAYAK Miami Beach

Life House & Co.

HOTEL FRONT DESK / HOUSE MANAGER- KAYAK Miami Beach

THE COMPANY

Life House Hotel Group is a venture-backed, vertically integrated hotel brand, operator and technology company. We develop, design, and operate boutique lifestyle hotels with a mission to make travel more meaningful and accessible for travelers, and to make hotels more seamless and focused on the guest experience. We are looking for great talent to join our team at KAYAK Miami Beach! /

We are immediately hiring hotel front desk professionals, our House Managers, to join the Life House team and assist us in providing an excellent hospitality experience to all our hotel guests. This is a fast-paced operation requiring a lot of energy and it is highly focused attention to detail.

*House Managers *Front Desk

Position

House Managers are the primary brand ambassadors at each Life House. They are the face of our Houses and the primary point of contact with our guests. The House Manager is the Maître d', host, front desk agent, housekeeping manager, and concierge all in one, and is primarily responsible for both ensuring an excellent guest experience and managing the seamless operation of the House.

We only hire House Managers who are extremely personable, high in conscientiousness, interesting, humble and overwhelmingly representative of our brand. Most importantly, we hire House Managers we believe in!

It is crucial that House Managers execute their role at Life House to perfection - they must live and breathe our house rules and service culture, showing up each day with a positive attitude and a strong desire to positively impact the experiences that our guests seek when staying with us.

At a high level, hotels all offer the same products and services, but HOW we go about it and WHY, will ensure that our Guests don't just leave with a good night's sleep, but with a meaningful memory. Ultimately, House Managers distinguish our brand experience from all other hotel brands.

Duties and Responsibilities

House Managers are responsible for performing all front desk related functions including but not limited to checking guests in and out, making room and restaurant reservations, ensuring all daily guest amenities are prepared and delivered on time, giving various recommendations on what to do and always ensuring that our guests have everything they need.

As a House Manager, you would be responsible for assisting guests with various tasks related to their stay and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

*Manager the guest check-in/check-out process *Assist with room reservations, changes and guest requests *Assist in the coordination between the front desk and other departments (housekeeping, maintenance, kitchen, F&B and Central Support). *Administrative and reception support to management and other team members *Manage all internal and external guest communication *Ensure our public lobby spaces are maintained in excellent order *Liaison between the Corporate Central Support teams. *Additional duties as required by position *Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care *Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Requirements:

*Able to work morning or evening shifts as required *Able to work weekends, holidays or special events as required *Strong organizational abilities *Excellent guest service skills with a genuine desire to be helpful *Excellent communication skills *Strong multi-tasking skills and creative thinking *Good knowledge of the Miami area and things to do, and places to go - or enthusiasm to acquire that knowledge. Enjoys sharing wonderful food, outdoor adventures, and local experiences in the Miami / Miami Beach areas *Flexibility to jump in and assist other departments when necessary *Excellent problem solving *An ability to lift 50 lbs. if necessary and able to climb stairs with ease

We provide excellent training for our House Managers with our proprietary technology, and we aim in providing our guests with the utmost care and service.

If you are interested in joining the Life House family, please send us your resume for consideration. Please be sure to include your phone number and email.

Job Type:

• Full-time or Part-time

Pay:

• $16.00 - $20.00 per hour

Benefits:

*Paid time off *Holiday pay *Health benefits *Staff Meals

Schedule:

*8-hour shifts *Day and evening shifts available *Holidays and weekend availability may be required *Monday to Sunday work weeks *On call shifts if necessary

Experience:

*Hotel: 1 year (preferred) *Restaurant / F&B: 1 year (a plus)

Shift availability:

*Day Shift (Preferred) *Afternoon Shift (Preferred) *Night Shift (Preferred)

Work Location:

• Miami Beach, FL

Life House / KAYAK are equal opportunity employers and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Life House:

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