Area Loss Prevention Manager

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Job description

Store - North Miami, FL

We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

The Area Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback, guidance and protection for our Stores and Team Members. The role has responsibility for approximately 25-40 stores.

Store Visits:

• Tour stores and coach in the moment to drive shrink reduction initiatives.
• Coaches Team Members and advises Store/District management teams when opportunities are noted.
• Coaches Team Members on keeping work areas and sales floor free of hazards to protect customers and Team Members from accidents.
• Regularly analyzes and reviews incident trends to advise store management of action steps that can be used to prevent future incidents.
• Walk the sales floor to identify merchandise protection opportunities that deviate from company standards.
• Reduce accident frequency rates of both GL and WC claims by implementing company and store specific programs. Conduct training sessions as necessary to facilitate compliance to Michael's programs.

Internal & ORC Investigations:

• Proactively identify potential acts of theft and fraud by observing Team Member and customer activity and reviewing exception reports.
• Aggressively investigate suspicious behavior (collects intelligence, document behavior, etc.).
• Interview Team Members suspected of theft or fraud in accordance with company policies and properly documents all stages.
• Review and ensure all Loss Prevention documentation is complete, accurate and is maintained to the policies of the company.
• Communicate photo alerts to Team Members and partners with other locations/retailers to identify ORC groups and patterns.
• Take direction from Zone Loss Prevention Manager to gather evidence on ORC and external fraud.
• Attend hearings as required and update appropriate files with court-related outcomes.
• Maintain a relationship with local law enforcement.

Minimum Education

• High School Degree

Minimum Type of experience the job requires

• At least 3 years Loss Prevention multi-unit experience

Other

• Excellent communication skills
• Able to travel 1/3 of the time
• Previous LP retail experience with LP interview training (Wicklander-Zulowski certification is strongly preferred)

Preferred Education

• Bachelor's Degree

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.