Business Analyst (Process Improvement)

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Job description

Business Analyst (Process Improvement) - Contract - Miami, FL

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

An American Company is seeking a Business Analyst (Process Improvement) in Miami, FL.

Role Description

The Enterprise Optimization Team (EOT) establishes a framework to assess and design operational efficiencies that deliver real value to our customers and employees. EOT can be seen as an in-house consulting team that provides solutions for process improvement, re-engineering and automation with the help of cognitive technologies like robotic process automation (RPA), optical character recognition (OCR) and machine learning/AI.

The candidate shall be responsible for identification of automation opportunities, validation, ROI measurement, detailed documentation and implementation of automation initiatives focusing on process flow, efficiency and effectiveness. The candidate shall lead process improvement and automation projects end-to-end for stakeholders across multiple business lines.

Principal Responsibilities

• Complete current state assessment of business processes and document each of the following areas in detail: problem statements, process flows, gap analysis and future state solution recommendations

• Generate detailed click-level documentation to confirm As-Is process, and design and document future-state process improvement requirements

• Engage SMEs, business partners and stakeholders to understand the current process, true business needs and requirements. Create comprehensive documentation (i.e. BRD, process map etc.) and present to the business users for sign off.

• Create end-to-end cross-functional process flow maps at a high-level as well as at a detailed/modular level

• Lead discovery sessions, design reviews, walk-throughs and training with stakeholders for each process under development

• Work within RPA team to design, develop, configure, test and launch process automations

• Be a thought leader that seeks to improve current processes while still adhering to the business requirements and considering RPA .

Skills & Requirements

• Top Skills / Requirements

• 5+ years' experience as a Business Analyst / Process Engineer, possessing experience within re-engineering & process improvement

• Must have in-depth knowledge of Business Process Mapping and Modeling

• Knowledge of automation & RPA tools very strongly preferred

• Understanding of mortgage servicing/originations industry or experience in the financial industry very strongly preferred

• SQL knowledge is a plus

• Must possess excellent written and verbal communication skills & customer-facing experience; ability to establish and maintain strong relationships with business users & articulate ideas at a high-level as well as technical level

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical

• Dental

• Vision

• 401K

• Life Insurance ($20,000 benefit)

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.