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Loss Prevention Officer - 41117

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FirstService Residential

2021-12-03 08:52:30

Job location Miami, Florida, United States

Job type: fulltime

Job industry: Retail & Consumer Products

Job description

FirstService Residential is looking for reliable and enthusiastic people to serve as the first point of contact for our high-rise properties. Asthe first to greet our homeowners, your friendliness, sense of urgency and efficiency is a key to success in this position. If you are someone who loves to provide customers with a warm greeting and handle all incoming requests, this job may be for you!

Someone with a servant's heart will be ideal, are you that someone? You will be tasked with monitoring all property traffic. All with the end goal of creating a positive resident!

More of what you will be doing:

You will be there to welcome the resident's home and welcome visitors in a friendly, inviting way
You'll become the point of reference for those residents who need assistance with varying types of requests
You will get to know the residents and understand/anticipate their needs while providing them with a personalized experience
Acquire extensive knowledge of the property, area, and the nearby venues and businesses to assist with arranging events, excursions, and transportation upon request from residents and visitors
Last, but certainly not least, you will be asked to answer the phones, monitor the CCTV system and program keys using the key fob system

What it takes:

A SERVANT'S HEART
Proven experience as concierge; experience in customer service or relevant role is an advantage
Proficiency in English; multilingual is strongly preferred
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Resolving issues with a customer-focused orientation

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