Transaction Coordinator Lead - Remote (US)

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Job description

eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States, Canada and around the world. As a full-service real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its 3-D, fully-immersive, cloud office environment.

eXp Realty attracts the most talented people from all fields. Whether you're a real estate professional, engineer, marketer, accountant or another field, you'll be challenged and inspired every day. Join us on this incredible journey!

We are fully remote!

GENERAL SUMMARY

The Transaction Coordination team is responsible for assisting with transaction-related tasks and delivering exceptional service to our eXp agents. They simplify the process for the agent and work closely with all parties to ensure all transaction deadlines are met and information is provided on time. The Senior level TC holds an active real estate license and helps oversee the state TC team.

World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.

MAJOR FUNCTIONS

Communicate goals and deadlines to team members.

Organize team initiatives.

Coach team members.

Plan workloads and delegating tasks as needed.

Assess team performance and provide feedback to employees.

Assist with training employees.

Assist with the daily operation of the organization.

Performing customer service functions, including interacting with internal and external parties answering questions.

Providing teams with information about recent developments, programs, and policy changes of management.

Develop team strengths and improve weaknesses.

Exercise conflict resolution.

Assist with Transaction Coordinator tasks and responsibilities when needed.

Serve as a subject matter expert on all eXp software within the scope of the TC role.

JOB SPECIFICATIONS

Education

BA in related field preferred

High School Diploma/GED required

Experience

2+ years of relevant experience in a high-volume, real estate transaction process with a focus on delivering a world-class customer service/experience

Real Estate Experience in Transaction Contract Management is a MUST

Ability to read and interpret documents including real estate contracts, leases, and settlement statements;

Highly adaptable and a clear-thinking problem solver;

A self-starter on individual projects and a contributing member on team projects with a "can do" attitude;

Excellent written, verbal, and organizational skills;

Professional telephone skills;

Strong organizational, prioritization, and time management skills;

Positive, trustworthy, and dependable;

Proficiency in G Suite is strongly preferred

SkySlope experience preferred

Ability to work remotely with no direct in-person supervision

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eXp Realty is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.