Technology Helpdesk Technician

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Job description

Community Credit Union of Florida (CCU) has a long, rich history in Brevard County of making a positive impact in its member's lives by providing quality products, financial education and excellent member service. Our culture is one of family, compassion and collaboration, which aids in developing and building positive relationships, both internally and externally, to provide growth, loyalty and financial well-being. At CCU, we are continuously seeking individuals who are energetic, highly motivated and want to make a difference in the lives of our members and the community.

How is your company improving lives? At Community Credit Union, we continually strive to make a difference in our employee's lives, both professionally and personally, by offering a world class, highly competitive compensation and benefits package. Unlike most companies, CCU offers a pension plan that is fully funded by the credit union and provides up to 35% of an employee's salary upon retirement. We also provide a generous 401(k) that matches up to 3.5% on up to 6% of an employee's contribution, 100% paid health, dental, life insurance, AD&D, and long term disability for the employee, 100% tuition assistance, vacation and sick leave. Equal Opportunity Employer/Vet/Disability.

If you have a passion for providing exceptional detail-oriented technical support in a dynamic environment, consider joining our team at CCU. We are currently advertising for an open Technology Helpdesk Technician position at our Rockledge branch.

Position Responsibilities:

• Responds to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), phone/voicemail, printers, mobile devices etc.
• Sets up/removes user accounts on systems (network, email, phone, security, etc.).
• Acts as first line support for all credit union employees to include core banking system and document imaging system as well as all other financial software packages.
• Serves as the subject matter expert on other financial applications including lending, mortgage servicing, marketing and internal accounting departments.
• Works with vendors to help resolve technical issues.
• Follows policy and procedures related to Bank Secrecy Act (BSA) and participates in BSA annual training, Anti-Money Laundering (AML), Customer Identification Program (CIP) and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
• Strictly adheres to credit union organizational policies and procedures including attendance, tardiness and chain of command (open door and problem solving) in order to not place undue hardship on credit union members and staff.
• Works with senior IT staff on product issues, process improvements, automation, and testing of financial applications. Assists in the preparation of reporting documents for government and other regulatory agencies.
• Participates in after-hours systems support activities as required. Participates in on-call rotation.
• Performs other duties works on special projects as assigned.

Position Requirements:

• AA/AS degree from a college or technical school in information technology, or two (2) or more years of experience in an equivalent position or a combination of education and experience.
• Maintains an intermediate level of knowledge of current desktop and server operating system technologies, troubleshooting techniques and computer operations and hardware.
• Experience with Microsoft Active Directory.
• Required to carry and respond to a pager for off-hours system contacts and work during non-regular business hours to perform maintenance/upgrades.
• Excellent organization and time management skills, with ability to problem solve and think creatively, the ability to work with limited supervision while performing duties and be a strong team player.
• Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to members and employees.
• Current Florida driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities. The ability to travel, including overnight, may be necessary.