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Mobile Team Administrative Assistant

hiring now

La Mesa RV

2021-12-03 07:34:16

Job location Sanford, Florida, United States

Job type: fulltime

Job industry: Administration

Job description

LaMesa RV, a family owned and operated company, is currently hiring for a Mobile Team Administrative Assistant for their growing team in the Sanford, FL area. The ideal candidate has strong organizational skills and an ability to work in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Heavy data entry
  • Calls to schedule "Courtesy Appointments" following customer purchase.
  • Interacts with customers to determine their needs, and educates customer of process and potential upsell.
  • Checks on progress of repair throughout the day; relays information to Mobile Service Coordinator and contacts customers as directed by Mobile Service Coordinator.
  • Maintains high customer satisfaction standards at all times.
  • Handles telephone inquiries regarding appointments and work in progress.
  • Assist Mobile Service Coordinator with follow up on parts on order.
  • Assist Mobile Service Coordinator returning pending phone calls to ensure customers do not wait longer than 1 hour for a returned call.
  • Assist Mobile Service Coordinator in generating work orders.
  • Assist with making sure all paperwork is invoiced before Tech leaves job site and is sent to customer.
  • Ensures the Mobile log is updated after any customer contact or other applicable info.
  • Assist Mobile Service Coordinator with RO maintenance making sure all RO's are accounted for at all times and being closed as soon as possible.
  • Assist in obtaining authorization for repairs/upsells as needed.
  • Assist in coordinating follow up appointments.


 REQUIREMENTS:

  • Strong organizational skills
  • Highly organized
  • Auto or RV experience preferred, not required


Apply today! We offer a family focused corporate culture, competitive pay, healthcare coverage, PTO, paid holidays, 401K and so much more!

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