Business Analyst

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Job description

Position Summary:

The Associate Business Analyst provides business analysis and project support for revenue assurance and collections activities to deliver efficient and effective service to the firm and external clients. This role will facilitate strategies to ensure effective and optimal use of resources and minimization of delinquencies while reducing revenue discrepancies.

Principal Responsibilities:

* Performs daily root cause analysis of systematic process completion and articulates any identified issues that require assistance in resolving.

* Monitors daily transaction completing, error task assignment/verification and report generation completion.

* Assists with defining and executing test cases for code and product changes pending implementation.

* Performs daily reporting and processing of ACH payment returns.

* Completes daily reporting and processing of credit/debit card chargebacks and retrievals.

* Researches transactional data to identify anomalies and facilitate process improvement efforts.

* Develop and maintain an escheatment process for undelivered refunds to insurance customers.

Education, Experience, Skills and Abilities Requirements:

* Bachelor's degree preferred, but relevant years' experience considered.

* Experience with use case development and testing coordination.

* Knowledge of process analysis and process efficiencies.

* Proficiency in Microsoft Word and Excel

Important Notice:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.