Patient Support Training Manager

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Job description

HOW MIGHT YOU DEFY IMAGINATION?

Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Patient Support Training Manager

Live

What you will do

Lets do this. Lets change the world. In this vital role you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!

Under the general direction of the HUB Senior Manager, this position is responsible for onboarding new employees, operationalizing critical business processes and providing clear and accurate direction to all employees. This position will drive teamwork within the HUB and functions to ensure alignment of training objectives and process accuracy.

• Act as the lead facilitator for multi-day training, applying adult learning methodologies, varying training delivery methods to ensure continued engagement and efficiency
• Act as a subject matter expert during training delivery on complex topics and tailor to the audience who may have a range of needs/abilities
• Facilitate interactive technical and product training for HUB service advocates and vendors
• In addition to training delivery, works on a broad range of assignments, working cross-functionally with Operations Leadership to support business improvements, call monitoring and content updates to ensure accuracy
• Maintain, update and improve training content applying design techniques and standard methodologies
• Regularly review internal and external training resources to stay current on best practices and methodologies for training/learning
• Partner with other trainers and supervisors to provide updates and support project management of learning programs
• Support performance assessment and mentor including new hire management, call monitoring, assessing learning of existing agents
• Facilitate professional development topics for Patient Services as assigned
• Demonstrates autonomy in proposing alternative ways to train and exercises judgment based on experience. In addition, is the primary owner of more complex training topics

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Patient Support Training Manager professional we seek is a strong learning and development trainer with these qualifications.

Basic Qualifications:Doctorate degree

OR

Masters degree and 2 years of learning training and development experience

Or

Bachelors degree and 4 years of learning training and development experience

Or

Associates degree and 10 years of learning training and development experience

Or

High school diploma / GED and 12 years of learning training and development experience

Preferred Qualifications

• Bachelor's Degree
• 3+ years of adult classroom facilitation experience in a corporate setting, with a clear understanding of adult learning principles and current training methods
• Experience working on a training team that requires management of multiple training programs
• Experience in facilitating leadership and professional development topics
• Strong facilitation, communication, and interpersonal skills
• Strong interpersonal, planning, problem solving, and prioritization skills
• Previous experience with instructional design and knowledge of e-learning tools is preferred
• Project Management and data analysis experience is preferred
• Proficiency with MS Office products
• Prior related proven experience is highly preferred

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.