Assistant Branch Manager

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Job description

Ameris Bank is a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. At Ameris, we look outside conventional wisdom and processes to find new answers. This means cutting red tape, empowering our people to make decisions at the local level and creating clear paths and easy touchpoints. We represent energy and passion, a steady strength that is bold and assertive, creativity in thinking and problem solving, a scrappy determination and nimble approach to getting things done, a good natured, genuine and approachable way of serving each other and our customers. We look forward to the future, and what this means for you, if you join our team.

An Assistant Branch Manager is responsible for customer service fulfillment within the branch, which includes lobby management, researching, and resolving complex customer service matters, determining policy exceptions, ensuring operational excellence and compliance within the branch. The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Ameris Approach and aligns with the Bank's Mission, Vision, Purpose, Experience Expectations, and Values.

Essential Functions, Duties, and Responsibilities:

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
• Supervises the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance
• Recruits, trains, coaches, leads, schedules, motivates, and evaluates the work of a team which may include Tellers, Personal Bankers, Universal Bankers, Head Tellers, and Travel Bankers
• Responsible for optimizing use of resources to meet operational needs of the branch
• Demonstrates effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning
• Oversees the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence
• Manages branch safety, security, and compliance
• Protects against criminal or fraudulent activity, risk or exposure
• Performs regular audits of vault and teller cash with proper documentation
• Represents the Bank in business development efforts and at networking and community functions
• Maintains knowledge of banking products, programs, services, and promotions
• Leads or co-facilitates training and staff meetings
• Provide backup support to other branches as needed
• Approves policy exceptions within authorized limits
• Responsible for achievement of branch objectives, sales and service objectives as set by Bank leadership
• May perform all sales and service functions of the branch as needed
• Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty
• Always acts in the best interest of the customer when offering additional products and services

Required Knowledge, Skills and Competencies:

• Able to be flexible and supportive, reacting swiftly to change and adjusting priorities
• Able to positively and proactively lead change management initiatives
• Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team
• Ability to meet and exceed established targets
• Able to effectively and persuasively express self, using language and grammar in a professional manner
• Able to plan, maintain, and organize a professional schedule to achieve strategic performance objectives within or ahead of established time frames
• Able to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk and the short-term and long-term impact
• Able to provide a high level of interactive service to others, building relationships, and addressing identified needs
• Knowledge of banking policies and procedures
• Demonstrated ability to meet or exceed sales and service objectives

Industry and Work Experience:

• 3 or more years of retail banking experience
• Supervisory or leadership experience
• Successful sales management and business development experience
• Experience in branch operations
• Experience in consumer credit
• Intermediate PC proficiency
• Intermediate proficiency in Google Docs and Microsoft Office products

Academic:

• Associate's degree or equivalent combination of education and experience

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)