Mortgage Application Product Owner

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Job description

DESCRIPTION
Responsible for defining MVPs, defining and prioritizing the product backlog, so as to streamline the execution of program priorities, while maintaining conceptual and technical integrity of the features or components. Responsible for product backlog maintenance, acceptance criteria and managing plans, issues and risks.

KEY JOB FUNCTIONS

• Assist in determining product deployment and rollout calendar with glide path to customer adoption, including definition of product registration activities. Establish, maintain, and adhere to appropriate compliance and controls related to business processes and product development
• May manage complex customer and vendor/Technology Solutions Provider (TSP)implementations. May lead activities around customer and TSP readiness for successful product adoption
• Provide strategic product expertise and guidance on significant matters. Oversee development of product documentation, FAQs, and other reference material for internal and external audiences. Develop approach for customer Training (internal or external) through webinars, focus group engagements, lender advisory panels or onsite visits
• May work with Strategic Marketing and Insights teams to design and develop marketing strategies. Develop communications plan including internal/external readiness, release notes, lender letters, Guide Announcements for product rollout. Manage effective product launch and timely adoption. Provide SIMs marketing support to ensure product competitiveness. May lead production issues/incident triage resolution. Monitor product performance and ensure legal compliance and/or adoption readiness. Monitor and track regulatory mandate compliance and/or adoption readiness. Recommend enhancements
• Help cross functional teams in discovery for product by obtaining insights from stakeholders, including Customer, CDT, CXD, and Marketing. May partner with lenders and customers on new business strategies. Synthesizes data and dissemination of insights to assess market needs and competitive product opportunities
• May maintains industry relations and coordinate response on relevant industry developments. Ensure future state alignment with business, technical and data architectures and alignment with Divisions Key Objectives. Exceptionally strong analytical skills. Participate in product epic discovery; lead feature discovery
• May lead test strategy and facilitate customer and end user testing through test & learn development iterations and closing the loop on customer feedback. Manage end to end business process impacts for cross functional/complex solutions
• May lead multiple product analysis activities. May be responsible for product adoption roadmap. May be responsible for regulatory mandates compliance adoption roadmap

SPECIALIZED KNOWLEDGE & SKILLS

• MUST have Single Family Acquisitions, Custody and Secondary Market domain expertise
• MUST understand the overall Capital Markets committing and delivery process for single family lenders
• MUST have good understanding of the different Lender/customer industry delivery file XML formats such as MISMO/ULDD, 1003/ULAD, UCD
• Must be highly organized with project management experience
• Successful track record working in Scaled Agile environments preferred
• Demonstrated success building consensus, monitoring progress and results as well as providing findings on significant matters.
• Experience soliciting customer feedback and responding to product-related inquiries
• Ability to effectively collaborate with stakeholders to vet product ideas and influence decision making on product enhancements
• Strong analytical skills in sourcing insights, identifying best practices and opportunities.
• Risk and controls experience.
• Experience in creating end user training materials preferred