Support Center Analyst

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Job description

Support Center Analyst

6 Month Contract to Hire | Atlanta, GA

Synergis' client, a premier North American consumer and commercial services company, has engaged us in a search for a Support Center Analyst to join their growing team! The selected Support Center Analyst will be part of a team that is responsible for delivering on time, with quality, within budget and with exemplary customer service!

Server Support Technician Background

• Cultivate and manage relationships with customers.
• Track all work in ITSM for the benefit of customers and Technology Support Team.
• Act as point of contact for incidents and service requests from end users by phone and email.
• Solve problems and be able to present technical information to non-technical users
• Communicate effectively with customers, coworkers and management
• Perform password resets for the following environments:
• Active Directory
• Payroll system
• CRM
• Voicemail
• Configure and troubleshoot various equipment and peripherals, including iPhone, iPad, Desktops/Laptops, printers and more.
• Support and configure the software applications like email plugins, CRM system, Outlook, Internet Explorer, timekeeping, customer presentation applications, VPN and others.
• Employ device management tools in supporting users and requested applications.

Server Support Technician Requirements

• Two year degree, college equivalent, or vocational school equivalent preferred.
• Minimum of 1 year prior Support Center experience.
• HDI Support Center Analyst Certification preferred.
• Must be willing to achieve certification within first year of employment
• Knowledge of some or all the following
• Active Directory
• ITSM Ticketing Systems
• Troubleshooting Desktop / Laptop / Mobile devices / Printers
• Application configuration
• Ability to respond effectively to the most sensitive inquiries or complaints.

Support Center Analyst - Other:

• Any offer of employment will be contingent on the successful completion of a full background check and 10-panel drug screen
• Local Atlanta based candidates only

About Our Client

As our client moves forward in the 21st Century, they are constantly challenged to make innovations to improve their sales and service programs through new technologies and processes. They view these as opportunities to increase shareholder value by building recurring revenue and realizing cost efficiencies where appropriate. As a company, they remain committed to providing their customers with the most extraordinary pest and termite control service available today.

About Synergis

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at .

Synergis is an Equal Opportunity/Affirmative Action employer.