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Salesforce Business Analyst II

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Insight Global

2021-12-03 13:00:03

Job location Norcross, Georgia, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Profile

Monitors organization behavior & operational patterns specific to internal software development lifecycle and recommends process improvements & automated tools that yield increased employee and/or team efficiencies and improved product quality. Reports to an Applications Lead.

Responsibilities

Obtain business requirements and generate functional specifications and use cases using internal standard templates and processes

Consult with the software development team and quality assurance team to ensure functional requirements are accurately implemented

Document and model business processes

Provide functional review of product documentation and user guides

Create test plan including test cases for the developer (technical audience; not user)

Provide functional training sessions when applicable

Interact with all departments at all levels as assigned to gather and validate product requirements

Investigate and resolve issues assigned by team Lead

Present the software application in a training environment as well as in user group situations

Provide project status updates to the team management

May act as the team lead as necessary

Mentor peers with less experience

Comply with internal policy and procedure

Other responsibilities as assigned

Qualifications

BS in computer science preferred

Minimum 5 years process improvement and project management

Other undergraduate degree with minimum 7 years Business Analyst experience

No degree - business analysis professional with minimum of 9 years experience

Expert-level knowledge in identifying, analyzing and resolving and monitoring key operational issues

Experience in process baselining, comparison, flowcharting, process diagram creation, value-stream mapping and cause & effect analysis

Well versed in SDLC

Salesforce experience required*

PMP Certification preferred

Six Sigma / Lean Process Improvement certification preferred

Excellent customer service oriented written and oral communications skills

Excellent analytical and problem-solving skills

Excellent organizational and time management skills

Excellent interpersonal skills - provided by Dice

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