Assistant Manager - Shop Coordinator

Job description

Are you looking for a unique leadership role in the fast-paced and growing Chicago tourism industry? Are you passionate about the outdoors, a healthy lifestyle, and adventure tourism?

Chicago's largest outdoor adventure tour companyis looking for an Assistant Managerto handle shop coordination and to run daily operations for our award-winning bike, walking, and food tour company located in downtown Chicago. With over 3,000 five-star reviews on TripAdvisor and a #1 overall ranking for "Outdoor Activities in Chicago," this is a rare opportunity to take an established, thriving business and help lead it's growth success moving forward.

Are you passionate about the following?

• Developing and building a strong team around a shared set of principles
• Exceeding goals and running/growing a business
• Delivering exceptional experiences and service
• Managing in a fast-paced work environment

If so, this entry to mid-level Assistant Manager role could be a perfect fit for you.

Here's what you'd do as our Assistant Manager in charge of Shop Coordination:

• Build and develop an enthusiastic team of 8-12 ambassadors for Chicago, dedicated to providing lasting memories for our bike tour and rental guests through excellent service
• Create schedules to allow our staff to showcase their skills, develop new talent, and deliver excellent customer service
• Strive for balance and health - for our team, the company, and the environment
• Encourage feedback from our clients and staff, discussing ideas and bringing solutions to the rest of the leadership team
• Manage daily operations at Chicago's largest outdoor adventure touring company, ensuring all shop procedures and initiatives are in order to reach your individual and company goals
• Extend your network by making connections within the Chicago tourism community
• Set an example for the team by exhibiting and consistently improving on our Culture and Shared Values of Integrity, Inspiration, Balance, and Improvement, while taking in Pride in everything you do.
• Manage any customer issues that might arise, finding a healthy outcome for both the guest and our company
• Manage our mechanic and maintenance team to keep up with bike maintenance issues and ensure our entire fleet of bicycles is operational (no bike maintenance required for this role)
• Keep processes and procedures as simple as riding a bike

This is a unique and rewarding role that requires a positive outlook and a specific skill set. Role requirements:

• Strong Organizational skills to stay on top of multiple projects in a fast-paced environment
• Ability to set measurable goals and take responsibility for results
• Ability to work Saturdays and Sundays during our busy season, from March to October
• Feels comfortable leading staff and delegating tasks to others for maximum productivity
• Removes roadblocks to then hold the team accountable for results
• Passionately leads in our shop and incorporates our tenets and shared values into the daily business model
• Driven by monthly and annual sales goals
• Creates an environment for positive staff growth and retention
• Proactively recruits new seasonal staff members by being a beacon of our values and culture
• Understands to always under promise and over deliver
• Loves brainstorming, problem-solving, being creative and resourceful
• Has a positive attitude and contagious enthusiasm for travel, community, health, and service

Technical Qualifications for this Entry-Mid level Assistant Manager role:

• Bachelor's degree in business, marketing or tourism management
• One year of Management or Assistant Management experience required; or background in tourism, hospitality, or service
• Proven Leadership Skills
• Working knowledge of Google Drive, Google Calendar, and MS Office (Word, Excel and Outlook)
• Detail oriented and highly organized
• Ability to multi-task and coordinate ongoing projects, plans and people
• Work well under pressure and meeting deadlines

Salary/Wage:

This position has a $30,000 annual base salary with an added bonus structure added after 6 months of employment.

If you're interested in this year-round, entry to mid-level full-time salaried position, please submit your resume and cover letter as a response to this post.

Job Type: Full-time

Pay: $30,000.00 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Weekends

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No