Client Operations Officer

---

Job description

ABN AMRO Clearing Chicago (AACC) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market. The core service offering consists of execution, clearing, financing, stock borrowing and lending, settlement and custody. Today we clear and finance over 16 million trades per day and cover 90 of the world's leading exchanges across Europe, the Americas, and Asia Pacific.

ROLE SUMMARY:

Client Operations is our face to the client for all operational services. This team understands the client's business, partners with the client and the Commercial department to support new business opportunities, and works to improve the customer experience. The Client Operations Officer is the first point of contact for all client operational queries, proactively engages with the client and joins the Relationship Manager on client visits as required.

RESPONSIBILITIES:

• Acts independently to formulate, interpret, implement, and manage the operational business model required to support existing and prospective clients
• Interfaces directly with clients; exercises independent judgment to analyze client queries and prioritize them appropriately to address outstanding items and manage client expectations while protecting the interests of the firm
• Monitors client performance with the goal to measure, track and improve performance to increase client satisfaction
• Generates ideas, identifies and implements change opportunities and coordinates with appropriate stakeholders to implement digital solutions for clients with the support of IT and senior management
• Is proactive, takes ownership, and resolves client issues as appropriate, using independent judgment to waive or deviate from established policies and procedures when appropriate, and/or escalates more complex issues to management via accepted escalation protocol
• Collaborates with Customer Service and Relationship Management and global colleagues to ensure the level of client interaction and support is aligned across regions
• Leads the operational client on-boarding process ensuring that all compliance and regulatory requirements are met
• Creates client information dashboard using available data to measure client performance, determine operational complexity and implement changes to drive stronger performance
• Partners with the broader Operations team to gather KRI and KPI information and prepare metrics based upon overall performance.

KEY COMPETENCIES:

• Client Centric: Acts at all times with clients' interests in mind. Explores business requirements and uses independent judgment and discretion to create solutions that increase the level of customer satisfaction with our products and services
• Collaborative: Contributes to tactical and strategic projects to increase efficiency and improve client results
• Ownership: Uses insight and judgment to identify opportunities to contribute to client success and improve organizational performance
• Results Oriented: Actively focuses on achieving concrete results by continuously addressing issues and removing obstacles that may inhibit success
• Curious: Willingness to partner with clients to understand and develop current and future business requirements
• Communication: Is a natural communicator and possesses strong verbal, written and technical skills

REQUIREMENTS:

• Bachelor's degree
• Minimum 3 years relevant industry experience with knowledge of Futures, Equities, ETFs
• Proficient in MS Office
• Experience with client portals, such as Salesforce Is preferred
• Experience with Tableau, VBA, SQL is preferred
• Series 3, Series 7, Licenses preferred