Customer Service- SAP Preferred

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Job description

Advanced Resources is hiring for a Client Service agent at a top company in the logistics space in Westchester, IL. This position will be Hybrid remote and in office. It will be a contract role.

SAP or Salesforce strongly preferred.

Job Details

• Process customer orders for products, address questions, resolve issues, and respond to inquiries
• Participate in the after-hours program for the department
• Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes). Compute mathematical calculations related to order processing, delivery times, and freight as necessary
• Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners
• Ensure all customer complaints are tracked according to department and company procedures
• Develop and maintain an understanding of Ingredion's products in your area of responsibility in order to provide valuable information to the customer
• Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved
• Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary
• Prioritize tasks accurately and in a timely manner
• Collaborate with and support team members. Participate in group problem solving and team activities
• Serve as a liaison between external customers and internal functions to ensure customer satisfaction
• Recommend and implement process improvement
  

Advanced Resources is part of the Advanced Group, a talent acquisition and management, consulting, outsourcing, and professional services organization.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available

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