Services Manager, Hybrid Infrastructure

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Job description

The Manager, Hybrid Infrastructure oversees a team of coworkers responsible for driving the behavior of account managers, partners, and closing opportunities for the IBM Practice. Key Areas of Responsibility: Manage a team of coworkers, including performance management, coaching and development. Collaborate with Vendors to develop sales and marketing strategies and grow revenues and activations. Coordinate collaboration with Sales/Marketing/Operations around the IBM Server/Storage programs and processes to drive improvement and efficiencies. Manage available resources to maximize short-term initiatives and develop longer term strategic plans in accordance with company goals. Source and manage external resources necessary to increase the effectiveness of the goals of the group. Mentoring/motivating, training and developing the members of the IBM Server/Storage team while also growing category metrics and achieving profit and activation growth. Drive profits by increasing high margin business, while bringing additional value to CDW customers. Identify opportunities for process and strategy improvements for selling IBM Server/Storage products and services while collaborating with other strategic solution groups responsible for developing internal joint offerings. Develop and maintain strong relationships with vendors and work to identify new areas for building sales opportunities. Serve as the escalation point with customers to close IBM Server/Storage opportunities and resolve customer or partner satisfaction issues. Contribute to the development and execution of quarterly and annual sales and operations plans. Manage monthly and quarterly reporting process using metrics in these reports to better manage the business. Work cross-functionally to consistently develop internal and external collateral for generating customer and AM awareness. Develop and maintain strong internal relationships departmentally and working to identify new areas for building IBM Server/Storage sales opportunities. Achieve profitable growth at above market rates. Create long-term vision and build strategic plans to achieve goals. Manage key vendor relationships, which include contract negotiations, business planning, marketing initiatives, executive alignment, sales contests, kickoffs, and recognition programs. Responsible for hiring, onboarding, development and training of new coworkers. Provide support and long tern plans to retain top talent. Education and/or Experience Qualifications: Bachelor's Degree. 3 years of experience managing coworkers. Required Qualifications: History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines. Demonstrated analytical and strategic skills with the ability to creatively problem solve. Proven track record of successfully adhering to a budget. Strong organizational skills and attention to detail. Proficient in Microsoft Office applications, with advanced knowledge of Excel and PowerPoint. Must possess excellent verbal and written communication skills with the ability to effectively interact with all stakeholders and various cross functional teams as well as customers. Proven analytical skills and the ability to proactively collaborate and build relationships, take initiative and creatively problem solving while adapting to the changing needs of the business while meeting deadlines. Demonstrated ability to develop and maintain strong relationships with internal and external stakeholders. Ability to engage with customers, partners and industry leaders and demonstrate ability to sell value of partnering with CDW for professional services related opportunities. Ability and willingness to travel up to 50% to other locations or client sites. Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed. Preferred Qualifications: Demonstrated ability to build strategies, gain group consensus on plans, and successful execution. Experience building and managing goal methodology. COVID-19 Update: CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community. CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.