Business Development Rep / Inside Sales Representative

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Job description

The Business Development Representative position will be responsible in assisting the Business Development Manager for new business. It will be a combination of both Sales and Customer Service responsibilities, including generating revenue from new and existing accounts. This position will manage inbound and outbound leads, including qualification, upselling, and relationship building. In addition, the Business Development role will work cross functionally with Engineering and Sales teams.

Reports To: Business Services Director (80%) Sales (20%)

Must have a Bachelor's degree
Some sales experience (Inside sales preferable)
Strong phone presence and experience (including cold calls)
Experience with Sales or CRM software
Strong customer service- owns select accounts
Multi-tasker, able to process orders

Client is in need of a Level 1 & 2 Business Development Rep

Business Development Representative (Level I)
* Must have a Bachelor's degree
* Some sales experience (Inside sales preferable)
* Strong phone presence and experience (including cold calls)
* Experience with Sales or CRM software
* Strong customer service- owns select accounts
* Multi-tasker, able to process orders
* Travel up to 50% as needed ( post pandemic ) Business Development Specialist (Level II)
* Must have a Bachelor's degree
* Three years plus of Sales experience (Inside sales preferable)
* Strong phone presence and experience (including cold calls)
* Experience with Sales or CRM software
* Strong customer service- owns select accounts
* Multi-tasker, able to process orders
* Travel up to 50% as needed ( post pandemic ) Job Duties & Responsibilities:
Sales
1. Actively researches potential leads from business directories, web searches, or digital resources (i.e. Hoover, Epicor, etc.), make multiple calls to potential customers, send communication, and make contact
2. Manages leads (trade show, marketing, etc.), perform limited focused cold calling and escalate if necessary
3. Manages inbound leads (from digital campaigns, trade shows, E-commerce, etc.) by pre-qualifying them based on appropriateness and financial soundness. If warranted, direct the lead to appropriate area
4. Provides quotations of products requested with standard limits
5. Continuous follow through with presenting and delivering information to potential customers, answering questions with follow-up calls
6. Builds relationships by understanding client needs (before they do) and offering solutions and support. Upsell and cross-sell
7. Creates and maintains an accurate and up to date list/profile/database of prospect and current customers (eg. ERP,CRM)
8. Purposeful continuous communication with accounts, including but not limited to, asking for the order, asking for new projects to quote or spec, asking for extended contacts

Customer Service
1. Actively process orders
2. Proactively responds to RFQ's and product questions. Escalate if necessary to engineering including general email box RFQ's. Offer cross-sell and up sell options
3. Organizes and leads product presentations, remote "lunch and learns, to grow business at existing accounts, new product roll outs
4. Responds to inquiries on orders and invoices
5. Manages complaints professionally escalate if necessary to appropriate department
6. Continuous communication with accounts, including but not limited to, follow up on previous RFQ and project conversations, provide updates on orders
7. Provides support to accounts owned by outside Sales team.

Job Qualifications:
Required Education & Experience Bachelor's Degree required
Knowledge, Skills, and Abilities
1. Excellent written and verbal communication skills - able to call, connect and interact with potential new customers
2. Comfortable making focused cold calls, follow up calls and talking to new people all day
3. Experience working with Epicor preferred
4. Working knowledge of manufacturing industries required, with working knowledge of automation industries preferred
5. Persuasive and goal-oriented
6. Energetic, friendly demeanor
7. Self-motivated and self-directed, and able to work independently or as an active member of a team.
8. Able to multitask, prioritize, and manage time efficiently
9. Tenacity to handle rejection and continue with a positive attitude when reaching out to the next customer
10. Knowledge of sales process from initiation to close

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Espo Corporation
Willowbrook, IL 60527

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