Business Analyst

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Job description

Summary:

The main function of a Business Analyst is to formulate and apply mathematical modeling and interpret information that assists management with decision making, policy formation, or other managerial functions. A typical Business Analyst is responsible for collecting and analyzing data and developing decision support software.

Job Responsibilities:

- Formulate mathematical or simulation models of problems, relating constants and variables, restrictions, alternatives, conflicting objectives, and their numerical parameters.

- Analyze information obtained from management to conceptualize and define operational problems.

- Perform validation and testing of models to ensure adequacy and reformulate models as necessary.

- Define data requirements and gather and validate information, applying judgment and statistical tests.

Job Requirements:

Qualifications:

- Bachelor's degree in a technical field such as computer science, computer engineering, statistics, mathematics or related field required. MBA or other related advanced degree preferred

- 10+ years' experience required

- Experience in operations research, mathematics, probability, statistics, mathematical logic, or data modeling

- Basic knowledge of business and management principles involved in strategic planning and resource allocation

- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills

- Basic ability to work independently and manage one's time

Overview:

The teams' primary responsibility is the automation and routing of inbound calls to retail sites and centralized call centers - day-to-day includes completing routing service request. Additionally, this BA will be responsible for new demand intake: gathering business requirements and writing user stories, writing UAT test plans / testing new call flows, and communicating with stakeholders.

TOP must-have skills you're looking for: (Measurable skills, technologies, etc.):

Experience collecting business requirements and drafting related documentation Familiarity with Agile Scrum methodology Experience with phone systems

TOP Nice-to-Have skills:

Spanish speaker Jira and Teams familiarity best candidate will have worked on large scale contact center technology project previously. Experience with Natural Language Processing a plus

Years of experience are you looking for:

3+ years

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.