Salesforce Lead Business Analyst

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Job description

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description
Responsible for formulating system scopes and objectives relative to the business plans and industry requirements. Provides technical guidance concerning the business implications of the application of systems. Provides technical consulting on complex projects. Analyzes business and user needs, documents requirements and translation them into system requirement specifications. Develops project plans, creates test cases, executes and supports tests, creates implementation plans, assigns and reviews work of the team, and coordinates the installation of solutions. Advises and coaches team members.

This role will specifically be focused on Payment Services use of the Salesforce application as a Customer Relationship Management tool and Business Process Management tool. This role will interact regularly with business stakeholders across Payments to gather user needs and manage the initiatives using agile methodologies.

Responsibilities

• Enhances, optimizes, and automates existing processes.
• Advises and coaches team members.
• Implements quality control procedures and validates production data. Provides technical consulting on data systems. Identifies and analyzes production data issues and proposes solutions.
• Translates business requirements into system specifications and provides them to technology teams.
• Analyses and designs business systems including: diagnosing business needs and related requirement specifications, system development planning, creation and implementation of a test plans, and on-going project oversight. Compares implemented solutions against original specifications and makes necessary adjustments.
• Serve as a Product Owner of Salesforce
• Manage business partnerships across Payments
• Assist in day to day user support including production support
• Manage complex business initiatives to gather requirements, create recommended solutions and oversee the development through test environments, testing and implementation.
• Support change management needs
• Lead special projects for optimizing business processes and achieving operational excellence.

Minimum Qualifications

At a minimum, here's what we need from you:

• Bachelor's Degree in Project Management, Business, Information Technology
• 4+ years of experience in Software Development, Business Analyst, Project Management, Scrum master, Finance or related experience

Preferred Qualifications

If we had our say, we'd also look for:

• Salesforce experience including an Admin 201 certification
• Technical understanding of application development
• Payment Services experience
• Strong project management skills
• Strong communication skills
• Agile methodologies experience #LI-BG1 #Remote

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. - provided by Dice