IT Service Manager - Global Print Services

LET’S TALK ABOUT YOU

Your profile

• Bachelor’s / Master’s degree in business informatics, business administration, or equal, ideally with experience in service management
• 6-8 years of total working experience in a similar role, including:
• Experience in Global service management
• Strong knowledge and working experience in ITIL practices like Incident Management, Problem Management, Change Management etc.
• Experience in ServiceNow
• Experience in Vendor Management
• Working knowledge on following topics is a must:
• Global Printing services
• Excellent stakeholder management skills within a global environment
• Flexible and adaptable; able to work in ambiguous situations; Good organizational skills.
• Clear, logical, and effective verbal/written communication skills
• High responsiveness and keen perception.
• Organized, ability to work independent and within a team to achieve given objectives
• Working with International teams in a similar role a must

Your responsibilities

Service and maintenance

• Ensure accurate and timely resolution of all assigned issues and requests in a highly professional service environment
• Coordinate with multiple regional SPoCs to understand the related regional topics / requirements and design a strategy / roadmap for the same
• Create and maintain strong operational relationships with internal and external partners and other key stakeholders
• Process Documentation regarding the assigned topics and keeping them up to date
• Develop, foster and maintain highly effective customer interaction
• Accurately document all work performed through ticketing system including details and outcomes
• Escalate product bugs or unresolvable cases
• Notice trends and report reoccurring problems
• Manage and monitor licenses, subscriptions and user management as necessary
• Perform regular service reporting to all the key stakeholders

Your opportunities for personal growth

• The opportunity to engage in an exciting environment on challenging projects
• Strong professional support and working with colleagues around the world
• Professional development opportunities within the company
• To be part of a growing function with a dynamic, informal and inspiring working environment in a position that entails a large responsibility

LET’S TALK ABOUT US

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

MORE INSIGHTS

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.

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