Burger King Shift Lead

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Job description

Burger King Team Lead. Must be available 2PM - 10PM 7 days a week. $13.00 - $15.00 an hour to start.

At Sapp Bros., we work hard to make each travel center the very best by being the friendliest and cleanest travel center chain in the United States. This is NOT just another Food Service job; this is an exciting career opportunity! We offer many opportunities for career advancement for team members who deliver 5 Star Customer Service. Experience how rewarding it can be to serve the traveling public and trucking industry! Apply today!

As a Burger King Team Lead, you will play a key role in our mission to be the friendliest and cleanest truck stop chain in the United States. This will include delighting our guests by providing them with fast, high-quality food and by giving them the most helpful and professional customer service possible.

MAJOR RESPONSIBILITIES & DUTIES

• Greets and takes care of customers and ensures that team members are professional and courteous to everyone, even during peak rush periods.
• Resolves each individual situation differently and accordingly by acknowledging the issue, apologizing for it, and acting promptly to resolve it to the customers complete satisfaction.
• Ensures proper storage and rotating of stock.
• Adheres to all health code policies, including proper food safety and food temperatures.
• Ensure all shipments are put away timely.
• Assists employees with their service in keeping the fast food area clean, seeing to customer's needs, and cashing out customers when possible.
• Treats all employees professionally and with respect.
• Monitors the quick service restaurant kitchen for cleanliness and health and safety practices.
• Assists cooks when needed with food preparation.
• Shows employees and customer's that you care and encourage employees to build rapport with both customers and employees alike.
• Asks for feedback and giving feedback to employees.
• Assists with turning in required paperwork on time whether it is weekly numbers, monthly numbers, hiring paperwork, or government paperwork.
• Ensures that each employee is treated fairly and following Sapp Bros., Inc. and Franchise policies/ procedures.
• Follows all policies/procedures and guidelines set forth by Sapp Bros Inc. and Franchise Corporation.
• Follows all cash procedures for accurate and secure handling.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety minded employees.

As a Burger King Team Lead, you must be reliable and hard working with a positive and friendly attitude. It is also important that you maintain a professional image at all times.

Additional qualifications for the position include:

• Minimum of 18 years of age.
• Previous supervisory experience with the food industry, preferred.
• Minimum of 2 years' experience in a hospitality role.
• Excellent customer service and hospitality skills.
• Previous experience with Aloha point of service system is a plus.
• Good references and good work ethic.

With Sapp Bros, you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. You'll have the opportunity to use your leadership, creativity, communication and people skills in a fun, rewarding environment. Plus, we offer opportunities for advancement as well as competitive compensation.

Benefits Include :

• Health, Vision & Dental Insurance
• Life & Long Term Disability
• Accident Insurance
• 401k
• Paid Holidays & Vacation
• Education Assistance Program
• Gym Membership Reimbursement
• Discounts on Gasoline & Diesel
• Store & Restaurant Discounts
• Career Advancement - We promote from within!