Customer Service Representative

---

Job description

Skyline Furniture is a family-owned and operated wholesale furniture company, based just outside of Chicago. Skyline is known throughout the furniture industry for fashion-forward design and handcrafted quality. Skyline's affordable, custom-made pieces can be found at top retailers online and across the country.

Skyline is looking for a highly-motivated Customer Service Representative, responsible for providing timely and accurate information to internal and external customers.

Primary Responsibilities

· Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner.

· Supports the order placement process through order entry, checking inventory levels, lead times, updating customer information and order management

· Promptly handle incoming customer calls and emails regarding order processing, order tracking and general inquiries

· Maintain a proactive team approach while coordinating between internal departments including sales, production, shipping and accounting

· Support sales regarding product availability, alternate product selection and compliance with current lead times

· Establish and maintain product knowledge to effectively meet customer service expectations

· Calculate pricing and shipping quotes

· Ability to prioritize work and quickly adapt to changes in workload or type

· Work with a high degree of accuracy following established company/department policies and procedures

· Perform all other duties as assigned

Qualifications

· 1-2 Years of related experience required

· Associate's or Bachelor's degree strongly preferred

· Efficient in Microsoft Excel/Word

· Strong written and verbal communication skills and experience in a customer-facing role

· Strong problem solving ability to understand critical issues and bring appropriate resolution

· A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player that is committed to lifelong learning and success for the company and its employees

· Strong commitment to attract, develop, and retain key team members

· Demonstrated commitment to the company's culture with a passion for the organization's mission is essential

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All employees must be fully vaccinated against COVID-19

Work Location: One location