People Manager

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Job description

Who we are

Lilt makes it possible for every organization to communicate with their customers in the language of their choice affordably and at scale. The product combines human expertise and machine efficiency in a complete enterprise localization solution. Our mission is to make the world's information accessible to everyone, regardless of where they were born or which language they speak.

We recruit the world's best human translators and equip them with our neural machine translation system, allowing them to translate faster and better than ever. Our technology is based on NLP and HCI research from Stanford and UC Berkeley.

Lilt is backed by some of the world's leading investors including Sequoia, Redpoint, Zetta, and XSeed Capital. Our customers include some of the largest Fortune 500 companies in the world who rely on Lilt every day to provide more personal customer experiences in 50+ languages.

Our team is headquartered in San Francisco, with offices in Berlin, Dublin and Indianapolis.

Who we want

The People Manager will be the company's first People leader and will define, manage, and lead Lilt's people strategy and practices - providing an employee-oriented, high-performance culture that emphasizes empowerment, productivity, goal attainment, as well as the recruitment and ongoing development of a best in class workforce. The ideal candidate will be a "hands on'' leader who is able to build out infrastructure while executing day-to-day responsibilities. The candidate will have experience supporting business needs and ensuring the proper implementation of company strategy and objectives. The candidate will have strategic consulting and business partner experience supporting business needs and ensuring the proper implementation of company strategy and objectives.

This role will partner cross-functionally across the organization and work closely with the global leadership team members. The role will have a significant organization and cultural impact by managing all recruiting and staffing, benefits, compensation, employee relations, performance management, succession planning, compliance, employee learning and development, and human resource information database systems for Lilt.

This position reports directly to the VP of Finance in San Francisco. This position will be based out of our Indianapolis office. This role will work remotely from Indianapolis during the pandemic, but will be expected to work in the office once it is safe to do so.

What you'll do

* Support management by providing human resources advice, counsel, and decisions.
* Guide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
* Maintain the work structure by updating job requirements and job descriptions for all positions.
* Take a consultative approach to partnering with management to provide people advice and counsel and support decisions; guide management and employee actions by communicating and enforcing values
* Drive company wide initiatives to increase employee engagement and productivity by rewarding and recognizing value.
* Experiment with new ways for People function to seize organizational opportunities that result in unique and differentiated solutions.
* Prepare employees for assignments by establishing and conducting orientation and training programs.
* Maintain, in conjunction with Finance, a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
* Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
* Maintain employee benefits programs and inform employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; designing and conducting educational programs on benefit programs.
* Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; advising management on needed actions.
* Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
* Maintain historical human resources records by designing a filing and retrieval system; keeping past and current records.
* Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
* Accomplish special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
* Supervise the staff of the human resource and recruiting department.

Experience

* 5-8 years of human resource experience and/or specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations
* 2-4 years of progressive leadership experience in Human Resources positions

Skills and Behavioral Characteristics

* In-depth knowledge of labor law, best practices, metrics, databases/systems and recent changes and trends in employment practices
* Ability to execute efficiently and communicate cross-functionally
* Operational decision making that involves the appropriate individuals; development of appropriate plan of action from multi-disciplinary perspectives
* Ability to see the "big picture" without loss of attention to detail
* Ability to read, analyze, and interpret complex processes, policies, data, and documents
* Ability to conceptualize, formulate ideas, and implement ideas for process improvement
* Strong active listening, negotiation, and presentation skills
* Leadership skills and the ability to demonstrate and lead on values, initiatives, and culture of the organization

Qualifications

* Bachelor's degree or equivalent in Human Resources, Organizational Development, Labor Relations, or Business
* Professional HR certification
* Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement
* Possess ongoing affiliations with leaders in successful companies and organizations that practice effective People Operations Management
* Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position

What we offer

* Compensation: Competitive salary, meaningful equity, and 401k matching.
* Health care: Employees receive coverage of medical, dental, and vision insurance.
* Professional development: Buy some books. Attend a conference. Take a class. Whatever you feel will help you do your best work!

Authorization to work in the U.S. is a precondition of employment.

Lilt is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.