ServiceNow Business Analyst

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Job description

Diverse Tech Services is now accepting ServiceNow Business Analyst applicants for immediate hire. This is a long term contract position (12+ months). In this job, you will work for our client in Indianapolis, IN. You will report to work between 8:00 am and 5:00 pm, Monday through Friday. Please indicate your salary requirements when applying. LOCAL CANDIDATES ONLY.

Our client has state-of-the art service delivery platforms, centers of excellence, and a team of talented professionals. They pride themselves on a fun and creative environment with a diverse team. Be part of that amazing team!

Summary:

The ServiceNow Business Analyst will be part of the ServiceNow team at our client. Our client manages and maintains ServiceNow instances for multiple clients including a multi-tenant, domain separated instance. This role will be responsible for working with internal and external customers to define requirements for their ServiceNow configuration, transforming those requirements into design, and then implementing or working with developers to implement those requirements.

Essential Functions:

• Work with client and customer IT support teams to determine their requirements and needs for ServiceNow.
• Translating business requirements into actionable designs, following ServiceNow best practices.
• Maintain documented client configuration requirements and design documents.
• Perform testing of implemented features to ensure that they meet customer requirements.
• Managing and resolving Incidents related to ServiceNow.
• Clearly communicating concepts across industries, experience levels, etc.

At Diverse Tech Services, our focus is on helping people achieve their career goals through the right career opportunities. We truly value our staff. Diverse employees enjoy safe work environments, fair supervision, reliable pay, and even benefits like medical coverage if you need it! Through our client partnerships, Diverse Tech Services helps professionals fulfill their career goals while providing businesses with employees who will assist them in carrying out their plans and managing their processes.

It's time to join a winning team. Apply today!

For immediate consideration, apply online and contact us for an interview at:

Job Order ID: #178934

Abilities and Skills:

• Demonstrate the ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resources.
• Attention to detail and thoroughness.
• Self-reliant and directed as there may be little to no daily supervision.

Required Education, Knowledge, and Experience:

• Associate Degree in Computer Science or related fields (e.g. Mathematics)
• Experience working with ServiceNow or other ITSM tools

Experience with the following is preferred:

• ITIL certification preferred
• Understanding of Managed Service Providers and how they work with various clients

Experience with the following is a plus:

• Experience with Javascript
• ServiceNow certifications

Physical, Mental Requirements and Work Environment:

• View computer monitor for an extended period of time
• Sitting for long periods.
• Listening and talking.

Equipment Used:

• Phone
• Computer

Conditions of Employment:

• Must be a US Citizen
• Must pass background check and credit check
• Must pass pre-employment drug test
• Maintain proper certification levels

Diverse Tech Services is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. Diverse Tech Services is dedicated to providing jobs for veterans transitioning into civilian life. #178934