Transportation Coordinator - Full Time Days - Immanuel Pathways Central Iowa

The overall purpose of this job is to perform transportation and paratransit scheduling, routing, and dispatching duties; operates a variety of communication equipment, including telephone, computer, mobile dispatch terminal and scheduling systems with Automatic Vehicle Location (AVL). Responsible for creating, maintaining and monitoring computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to Immanuel staff, participants and residents. Supports and lives out Immanuel's Mission and CHRIST Promises.

Key Areas

Key Responsibilities and Duties of the Job

Scheduling & Dispatching

• Responsible for providing transportation dispatching and routing services; dispatch paratransit vehicles as appropriate.
• Create, maintain and monitor computerized daily manifests; modify and update schedules to improve services.
• Monitor computer for scheduling issues and field situations requiring attention of the Transportation Supervisor.
• Receives requests for service and input requests into Computer Aided Dispatch (CAD).
• Performs transport data extraction from and input into Mediture.
• Create monthly reports.
• Perform a wide variety of clerical duties including answering phone and data entry.
• Maintain accurate records, logs and files on transportation and paratransit services.
• Collaborates and coordinates with Drivers and members of the Interdisciplinary (IDT) Team to coordinate participant services.

Other

• Performs other duties as assigned or requested.

Education-

• High School Diploma/GED is required.
• Equivalent years of experience may substitute for education requirement.

Experience-

• One (1) year of general office or related experience is required.
• Equivalent years of education may substitute for experience requirement.

Other Requirements-

• Basic Life Support (BLS) current certification.

KSA- Knowledge Skills and Abilities-

• Ability to pay attention to detail and accuracy.
• Ability to quickly learn specific software and new applications.
• Skilled in Microsoft Word, Excel, PowerPoint, and Outlook.
• Knowledge of Computer Aided Dispatch (CAD) or similar transportation computer software.
• Ability to provide excellent customer service.
• Ability to manage time efficiently and prioritize work.
• Ability to problem solve by identifying and resolving them in a timely manner.
• Skilled in effective and appropriate verbal/written communication.
• Ability to remain flexible as daily priorities change.
• Ability to organize work and manage time effectively.
• Ability to think and act creatively when needed.
• Ability to work with all types of people in a professional and courteous manner.
• Ability to maintain confidentiality.