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Computer Support Technician

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Iowa Western Community College

2021-12-03 13:52:34

Job location Council Bluffs, Iowa, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Provide first level support for the efficient resolution of technology problems and requests from end-users. Will perform a variety of technical installation diagnosis, and basic repair duties to the operation and support of computer, multimedia, and related technologies.

Required Qualification

  • Technical college 2-year degree in a related field or 2 years of experience; or equivalent combination of education and experience
  • Experience/knowledge in Microsoft Windows 10, networking, wiring and TCP /IP.
  • Commitment to customer service, including the ability to exercise patience, tact and good judgement in dealing with end users.
  • Ability to focus on the details of work content, work steps, and final work products
  • Excellent verbal and written communication skills and ability to articulate in both small and large group settings and with diverse groups of people including co-workers, students, business contacts and at various levels from front-line to administration
  • Strong organizational skills including the ability to multi-task, to meet deadlines and to manage time and output
  • Ability to read, write and speak English fluently
  • Enthusiastic and dedicated to the challenges of helping other people
  • Ability to function collaboratively as part of a fast-paced, customer-oriented team
  • Professional in communications, appearance, relationships, and responsiveness
  • Ability to maintain strict confidentiality at all times
  • Ability to pass a background check and MVR

Preferred Qualification

Physical Demands

  • Normal office
  • Medium work (lift 11-30 lbs)
  • The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment
  • While performing the duties of this job, the employee is regularly required to talk and hear

Salary :

Benefits Summary

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