Medical Receptionist - Full Time Days - Immanuel Pathways Southwest Iowa

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Job description

Overview Provides assistance to the Clinic Healthcare team in the day-to-day operations of the Immanuel Pathways Center. Provides support to the healthcare team in administrative responsibilities, coordinates or leads special projects, and acts as a point of contact for participants and staff. Assists the Medical Director and Clinic Manager in providing an experience that is exceptionally positive for participants and their families. Processes medical records and leads and fulfills objectives of special projects. Supports and lives out Immanuel's Mission and CHRIST Promises.

Responsibilities Key Areas Key Responsibilities and Duties of the Job 50% Administrative Support

• Answers telephone and routes calls to appropriate person in a professional and timely manner.
• Documents messages and ensures appropriate staff member receives message.
• Schedules clinic appointments with appropriate disciplines.
• May serve as a back-up for scheduling, coordinating and notifying responsible parties of contracted services.
• Contacts and reminds participants of internal appointments.
• Monitors and follows up on clinic task list in Mediture.
• Monitor and scan from clinic fax cue.
• Schedules and coordinates clinic assessments.
• Collaborate with the Medical Records Coordinator on contracted service documentation.
• Ensures all scheduled events for the day are completed on the schedule.
• Manages the Primary Care Providers assessment schedule for the 30/60/90 day visits to skilled nursing facilities and/or long-term care.
• May attend IDT morning meeting to scribe, organize and prepares the agenda as requested. In addition, may attend and scribe during Care Planning sessions or for Huddles.
• Monitors clinical and participant supply inventory and orders supplies as necessary. Ensures office machines such as the fax and copy machines are stocked with supplies.

30% Record keeping

• Scans clinical information for participant's health records.
• Prepares/obtains medical records and other information/ documentation pertinent to participant encounters and to support plan of care.

10% Communication

• Coordinates information to IDT, Healthcare Team and Information Systems.
• Demonstrates a professional attitude and approach with participants, families, and all others while ensuring confidentiality of participant and organizational information.
• Receives, prioritizes documents and responds to incoming calls as appropriate.
• Works with Clinic Nurse Supervisor to verify fulfilled procurements and contracted services.

5% Compliance

• Maintains compliance with established departmental and organizational policies, procedures and objectives.
• Follows all Immanuel Pathways policies and procedures and OSHA safety guidelines.
• Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by Immanuel Pathways-PACE and department.
• Maintains and promotes a professional attitude by providing safe and effective support and assistance to co-workers in the delivery of participant care.

5% Other

• Perform other duties as required or requested.

Qualifications Education-

• Post high-school Associate Degree or Certification required, preferably in a healthcare related field.
• Equivalent years of experience may substitute for education requirement.

Experience-

• Two (2) years in administrative job, preferably in the healthcare industry.
• Experience with the types of software used in the medical field.
• One (1) year of experience working with the frail or elderly population required, or completion of job specific training related to working with the elderly population must be completed within the first six months of hire.

Other Requirements-

• Must have medical clearance for communicable diseases and up-to-date immunizations before having participant contact.
• Basic Life Support (BLS) Skills i.e. Health Care Level Cardiopulmonary resuscitation (CPR); Automated External Defibrillator (AED); First Aide (FA).

KSA Knowledge Skills Abilities -

• Knowledge of phone systems and phone etiquette.
• Skills in professionalism and communicating with a pleasant demeanor.
• Skills in professional written and verbal communication.
• Knowledge of general office procedures.
• Skills in operating office equipment.
• Ability to organize work effectively and manage time efficiently.
• Ability to multitask with frequent interruptions.
• Ability to work with all types of people in a professional and courteous manner.
• Ability to maintain extreme confidentiality.
• Ability to apply and adapt skills and knowledge acquired through training and development opportunities.
• Ability to chart via Electronic Health Records.
• Proven experience and basic computer proficiency (internet, email, Microsoft Office).