Home Lending Change Management Leader / Implementation Manager 4
Wells Fargo 122500.00 US Dollar . USD Per annum
2021-12-03 23:00:06
Des Moines,
Iowa,
United States
Job type: fulltime
Job industry: Banking & Financial Services
Job description
Job Description
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,500 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 261,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune's 2019 rankings of America's largest corporations.
Consumer Lending
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.
The Position
Home Lending has an exciting opportunity for a Change Management Leader who will be responsible for leading end-to-end change management functions across technology and business change. The leader will be accountable for partnering with various Home Lending and enterprise leaders to oversee and improve change management processes, procedures, and change governance to ensure that all business and technology changes occur with the highest levels of accuracy, transparency, control, and communication. The leader will oversee various change management and change functions that support or manage critical change capabilities including end-to-end-change governance, change selection, change prioritization, change control, key artifact governance, change testing and validation, change implementation, change readiness & communication, training, and post change validation. The leader will also partner with Consumer Lending, Enterprise Change Management, and enterprise risk partners to integrate change management into important Enterprise Change Management and risk management governance frameworks so that Home Lending changes are managed within a broader change and risk management governance framework across Wells Fargo.
The role will ensure successful implementation planning, solution preparation, delivery, and measurement of highly complex and strategic initiatives impacting multiple lines of business which typically have enterprise-wide impact and substantial cost or which result in significant and long-range changes to team members, managers or lines of business. Establishes protocol and standards for implementation planning and processes across all lines of business. Typically participates in corporate wide standardization efforts. Establishes strategic implementation plans with managers and executive sponsors that coordinate change activities, creatively solve problems, and monitor sustained change to internal team members.
Additional responsibilities include, but are not limited to:
- Responsible for facilitating, managing, assessing, and improving end-to-end change governance with all Home Lending and Enterprise stakeholders.
- Lead team members who support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
- Responsible for senior-level leadership of cross functional teams to strategize and execute a variety of programs, services and initiatives that are significant in scope, complexity and risk. The programs typically have LOB-wide impact, or may have enterprise-wide impact.
- Accountable to provide oversight, transparency and reporting to change risks and risks associated with change performance.
- Responsible for proactively identifying potential risks when implementing change, along with developing a mitigation strategy and plan. Examples might include, but are not limited to: process improvement and redesign, significant change management initiatives, or ongoing oversight of an enterprise/LOB-wide program.
- Drives the integration and implementation of programs and initiatives by leveraging relationships with functional business partners; able to manage and prioritize competing strategies, and adjusting as necessary.
- Works with functional leaders to obtain resources, influence outcomes, address conflict and ensure alignment with WF strategy/policies and business line objectives.
- Ensures the team has developed metrics and tracks/evaluates performance of programs, services and initiatives.
- Ensures plans/programs adhere to appropriate policies and regulations.
- Manages a set of teams across change management functions to accomplish the work.
A mature leader with proven critical thinking skills and demonstrated operational credibility will be determining factors in selection. A successful candidate will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. The candidate will have strong relationship management, influencing, vision, operational and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The candidate operates with a bias with a sense of urgency, passion for results, human-centered, and personal accountability for driving results.
Specifically, we seek:
- Leadership: Proven ability to establish and gain buy-in for an idea or vision, define stretch goals that are attainable and directly support business goals, and garner enthusiastic support across the organization to accomplish the goals. Proven they demonstrate critical, board thinking skills.
- Problem Solving: Ability to visualize, articulate, and solve problems. Accurately analyzes complex issues, ensuring identification of underlying root causes. Demonstrates the ability to solve problems under conditions of uncertainty and ambiguity. Generates alternative solutions and expertly handles obstacles.
- Professional Skills: Capable prolific communicator that is comfortable working with a wide variety of corporate executives, sales, marketing, engineering, operations, customers and business partners. Proven teamwork skills; excellent interpersonal, written and oral communication skills.
- Creativity and Innovation: Able to think creatively and critically to identify opportunities to uniquely and effectively meet customer needs. Strong ability to assess market and competitive conditions and to develop creative, break-through approaches supporting improved customer experiences and operational efficiencies.
- Analytical Thinking: Obtains and uses data necessary to identify opportunities or understand problems; uses quantitative techniques to make it actionable.
- Min: $122,500
- Mid: $175,000
- Max: $227,500
Visit for benefits information.
Required Qualifications
- 10+ years of implementation experience, business process experience, or a combination of both
- 8+ years of management experience
- Strong understanding of financial services.
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
- Proven ability to listen and communicate effectively with both internal and external stakeholders by employing a calm, credible and confident leadership style.
- Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders.
- Proven success achieving objective required a high level of cooperation from people in other part of the organization.
- Proven record improving business and vendor performance by taking a customer-focused holistic approach to understanding business processes, controls and workflow through an organization.
- Ability to execute in a fast pace, high demand, environment while balancing multiple priorities.
- Other Wells Fargo locations will be considered
- This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
- All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law..... click apply for full job details