Technical Service Manager

Job description

Company Overview

Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to "Serve Society with Superior Quality." We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you're made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.

Job Category

Sales & Marketing

Position Summary

The Manager of Technical Services has responsibility for all aspects of the Bandag technical services structure, team and strategy including Zone Technical Managers, Technical Service Representatives and Help Desk support for Bandag franchised manufacturing dealers.

Responsibilities

The Manager of Technical Services is a key role within the Bandag business leadership team and provides connectivity between our franchised Bandag dealers and the broader business - including our manufacturing equipment development, training, finance and human resources departments. The core responsibilities of this role include:

- Oversight of a team of Zone Technical Managers (3) with responsibility each for a team of Technical Services Representatives (7-10) located across North America supporting manufacturing operations.

As such, the following are critical components of this leadership position:

- Insure adherence to, and monitor/measure, the safety of our teams in the field overseeing the creation and execution of training in all aspects of our operations including equipment installation, maintenance, travel/driver policies and use of PPE (Personal Protective Equipment).

- Maximize dealer production quality and capacity through the update, execution and design of our Franchise Compliance Audit and other similar quality assurance tools and processes.

- Interact with our Bandag equipment manufacturing and parts teams to provide maximum availability and uptime of our Bandag franchised dealers, including our equipment support strategy, guidance on obsolescence and the development new equipment to enhance operations and improve quality and efficiency in manufacturing.

- Interact across the Bandag business and the broader enterprise to provide training, business insights, budget guidance/oversight and recommendations to improve the franchise for our dealers and Bandag.

- Promote, recruit and work cross functionally to attract future, diverse talent in our technical services group and Bandag business overall. Foster an environment of diversity and inclusiveness that promotes our core values of authenticity, collaboration and continuous improvement.

Experience and Skills:

- Undergraduate degree, or 5+ years equivalent experience, in an engineering or manufacturing function.

- Previous experience leading management teams across a variety of functions and roles.

- A proven and demonstrable track record of safety, process and organizational improvement.

- Excellent communication skills and the ability to analyze, assess and explain complex situations in an understandable and executable manner both interpersonally and using electronic tools (MSOffice).

Minimum Qualifications

Proficient in SAP, PeopleSoft, and Excel. Customer service skills required. Must be a self starter and able to work independently. Experience with Bandag equipment or other industrial equipment and parts replacement preferred. Experience with Bridgestone dealer network preferred. Bachelors degree in business or related field required. Experience and exhibited advanced proficiency in SAP and Peoplesoft may be considered in lieu of degree.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.