Office Assistant - Ortho Clinic

Job description

OverviewMercyOne Newton Medical Center is a fully owned hospital of MercyOne Des Moines Medical Center and a member of MercyOne Network.It is located in the city of Newton, Iowa, county seat of Jasper County. Positioned on Interstate 80, the nation's only east/west transcontinental interstate highway, Newton is about 30 miles east of the Des Moines metropolitan area, which has a population in excess of 400,000.MercyOne Newton has a well-deserved reputation for bucking the trend of diminished health care in rural America by enhancing the quantity and quality of its services during the last two decades. This has been accomplished by expanding, remodeling and providing technological improvements to its physical facilities and by adding new physicians.MercyOne Newton employees and local doctors are known for their highly productive Iowa work ethic, emphasis on compassion and quality patient service, and loyalty tothe hospital and the community.Our campus in Newton has 48 beds and about 200,000 square feet of space. Attached to the hospital is a 50,000-square-foot medical office building containing local physician practices and the hospital's physical medicine and rehabilitation center.MercyOne Newton is one of the largest employers in Jasper County, along with the local school system and the county government.ResponsibilitiesPOSITION SUMMARY: Provides efficient secretarial, receptionist, administrative support for department to ensure a smoothly functioning office and superior patient relations with minimal oversight from supervisors. Works well with others in a team-oriented environment. ESSENTIAL JOB FUNCTIONS:Cordially deal with the public; cordially receives patients and guests, ascertain their needs, and appropriately direct patients, guests, and callers.Handles administrative and personnel information with strict confidentiality; protect the reputation and integrity of others through strict confidentiality; demonstrate a high level of trust.Operates computer efficiently to access e-mail, electronic calendars, and other basic office support software.Uses automated systems to access, enter, and edit patient information/documentation.Answers telephone/voicemail, screens callers, relays messages, and greets visitors.Performs key duties efficiently and effectively:Scheduling patient appointments Obtains pre-authorizations as required by patients' health care insurers or managed care providersAssists patients or family members with completion of medical insurance forms. Assists with patient intake including copying of insurance cards, completion of physician specific paperwork and building patient charts.File and distribute physician ordersAccurately schedules appointments for patients for evaluations, consultations and treatments as well as other designated hospital departments when ordered by physiciansAct as liaison between patient and providerRequest pertinent hospital / clinic records as needed. Maintain an inventory of office suppliesManage release of information documentation when neededCollects patient co pays for services, if applicableTriage all incoming callsWork with providers to manage their schedules and patient wait timesQualificationsQUALIFICATIONS: Maintains BLS at Healthcare Provider LevelAble to read, write and follow written and oral instructionsOperates a computer efficientlyExcellent phone etiquette and communication skillsAble to multi-taskRemains composed in a busy, stressful environmentOrganizedIndependent decision makerAble to establish work prioritiesEDUCATION: High School Graduate or equivalentEXPERIENCE: Medical office & terminology experience preferred but not required