Business Support Consultant 3 - Product Strategy & Delivery Implementation

Job description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

Our Product Strategy & Delivery Change Implementation team facilitates platform and cross functional changes across Home Lending. The Change Implementation Team is looking for Business Support Consultants to support and lead implementation efforts across mortgage processing and underwriting.

Responsibilities include:

• Align with project teams/scrum teams to provide consultative support and influential leadership toward successful change management planning including solution preparation, delivery to the field, and measurement of initiatives that are complex and strategic in nature.
• Evaluate current business environment to determine the most effective strategy to prepare mortgage retail or servicing leadership and customer-facing team members for continuous business changes.
• Define, plan, write and manage review coordination of appropriate change-related materials (training, communications, job aids, procedures, etc.) needed to support the implementation strategy/plan, determines appropriate timing and delivery method for the materials.
• Identify and lead necessary meetings to gather information and details to build a successful implementation and adoption strategy and create successful change-support materials.
• Transfer knowledge and information to appropriate audiences in order for change-related materials to be delivered to impacted audiences.
• Provide matrix leadership to cross-functional teams to accomplish project tasks and goals

Other Responsibilities:

• Creates executive and senior leadership communications, talking points, presentations
• Presents training and communication solutions
• Provides guidance and expertise to less experienced staff
• May also be responsible for miscellaneous business administrative initiatives

Location preference is West Des Moines, IA; Charlotte, NC; Fort Mill, SC; San Antonio, TX; Chandler/Phoenix, AZ; or Minneapolis, MN. Other locations within the Wells Fargo footprint may be considered.

Base salary range for this role is based on a Full Time 40 hour a week schedule. Salary offered dependent on location.

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-Chandler: Min: $78,100 Mid: $110,000 Max: $141,900
MN-Minneapolis: Min: $78,100 Mid: $110,000 Max: $141,900
TX-San Antonio: Min: $78,100 Mid: $110,000 Max: $141,900
IA-West Des Moines: Min: $78,100 Mid: $110,000 Max: $141,900
NC-Charlotte: Min: $78,100 Mid: $110,000 Max: $141,900

May be considered for a discretionary bonus.

• 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

• Excellent verbal, written, and interpersonal communication skills
• Ability to develop partnerships and collaborate with other business and functional areas
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to quickly re-prioritize work
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Meeting facilitation experience in leading discussions that result in consensus and commitment
• Strong relationship management skills
• Ability to translate and summarize complex data into understandable, actionable information and recommendations
• JIRA experience

• Retail Processing or Underwriting experience
• Knowledge and understanding of mortgage banking: origination, sales, operations, and fulfillment processes
• Experience in using documentation development tools, theory, and technologies, i.e. authoring tools (such as content management systems), HTML and content management principles
• Change management experience working with scrum/agile teams, either as a direct scrum team member, or extended team member
• Experience in organizational change management of varied risk, size and scale
• BS/BA or higher in English, journalism, professional writing, creative writing, education, or communications

• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
• Ability to travel up to 10% of the time

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-Chandler: Min: $78,100 Mid: $110,000 Max: $141,900
MN-Minneapolis: Min: $78,100 Mid: $110,000 Max: $141,900
TX-San Antonio: Min: $78,100 Mid: $110,000 Max: $141,900
IA-West Des Moines: Min: $78,100 Mid: $110,000 Max: $141,900
NC-Charlotte: Min: $78,100 Mid: $110,000 Max: $141,900

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

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