Sales Support Specialist

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Job description

Overview:
Berry Global, headquartered in Evansville, Indiana, is committed to its mission of 'Always Advancing to Protect What's Important.' With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.

At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit (url removed).

This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items. This role will work alongside with the Customer Care Specialist to ensure flawless communication to the customers. The Sales Support Specialist may also be responsible for managing CPNA small to mid-tier accounts and servicing of those customers orders on-time and in-full.

Compensation Package includes:

· Competitive base salary

· Bonus opportunity

· Medical/Dental/Vision

· 401k

· Paid Vacation and Holidays

· Career progression opportunities and more!

Responsibilities:
Order Entry - Ensures customer order is encoded (Automatic or Manual) accurately and on-time. Evaluates order quantity versus set minimum requirements.

Customer Incident Tracking - With the use of TICS (Tracking Incident Complaint System), process customer complaints such as invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.

New Item Creation - Facilitates creation of new finished goods item. This role also coordinates with the cross-functional team members for a timely completion of master data. Completion of this process would ensure the item would flow through the system from customer order entry to final invoice.

Sample Requests - Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant. This role ensures timely production and shipment of samples to the requestor.

Quoting - Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement). Through Quote App, enter all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels.

Regulatory, Specs, and Drawing Requests - Determine appropriate regulatory, specs, and drawings to retrieve and/or submit as requested by the customer.

ITrade - When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.

Customer Portal Maintenance - When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.

Global Data Synchronization Network - When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.

Qualifications:
Bachelor's Degree or Associate's Degree Preferred in Management, Sales, Marketing, or Supply Chain or

1-2 years' experience in customer service in a fast moving consumer or manufacturing environment

Strongly preferred 1-2 years' experience working with ERP, Portals, and other Data Encoding and Interchange software

Proficiency in gathering, analyzing and interpreting data.

Proficient in Microsoft Excel and related Office applications

Effectively communicate with customers, both external and internal

Excellent communication skills-verbal and written

Independent in working effectively with little supervision

Self-starting

Excellent attention to details

Comfortable working on repetitive tasks

#LI-HLO