Medical Intake Referral Specialist

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Job description

We are a locally owned and operated retail pharmacy and home medical equipment company. Our multiple locations provide services throughout Western Kentucky. We provide retail services, home medical equipment, respiratory equipment, and diabetic supplies. Monday - Friday 8:30am-5:00pm

Responsibilities/Objectives

• Responsible for taking referrals for equipment and obtaining all intake information accurately.
• Responsible for obtaining required medical documentation from referral sources and other appropriate medical providers.
• Responsible for determining if equipment and services being referred are covered by the patients insurance plan and the level of financial coverage by the plan
• Responsible for assuring coverage criteria required for services provided by insurance payers is met and appropriate medical documentation is obtained substantiating coverage.

• Responsible for communicating services and equipment to be provided to the patient and explaining to the patient and their care giver the patients financial responsibilities.

• Responsible for entering patient demographic information into software system, creating the sales order for the equipment provided and accurately filing outside medical documentation obtained into the software system.
• Responsible for coordinating services provided with other staff associated with delivering patient services.
• Job Knowledge/Objectives

• Helpful if candidate has had entry level medical experience and medical terminology training.

• Candidate must have the ability to communicate over the phone in a friendly, effective and efficient manner.
• Previous medical intake or billing experience is a plus.
• Must demonstrate ability to effective use computers and acquire thorough understanding of employers software system.
• Candidate must demonstrate a willingness and ability to learn coverage criteria required by Insurance plans.
• A big plus if candidate outwardly displays a positive attitude.

Benefits

• 2+ weeks of PTO per year
• Paid Holidays
• Medical, Dental, and Eye Insurance
• Employer Match 401-K plan
• Employee Discounts

Job Type: Full-time

Pay: $10.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical Intake: 1 year (Preferred)

Work Location: One location