Property Manager

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Job description

Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!

Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 250 locations across 17 states. Our mission is to provide affordable, clean, and secure self-storage facilities in the communities we serve. We strive to ensure superior customer service and great value for our customers.

At Storage Rentals of America, we offer a career with opportunity to grow. We strongly believe in developing our talent and promoting from within.

Description

We are currently looking to add a Property Manager to our growing portfolio. The Property Manager is responsible for the successful operation of an SROA property including:

• Follow company Sales Process to Solve Customer Storage Needs.
• Provide excellent customer service and build rapport with customers face-to-face and over the phone. Pro-actively manage customer complaints and resolve service issues.
• Perform Daily Checklist tasks including opening / closing procedures, lock checks, tenant letters, print and analyze required reports, order supplies, and ensure proper merchandising standards.
• Execute and explain Lease Agreements & Accept and post payments.
• Call past dues tenants in accordance with company collection process.
• Perform cleaning and light maintenance on property to ensure units are rent ready and grounds are kept to company cleanliness standards.
• Train and mentor Associate Property Managers.
• Other duties as assigned.

Position Requirements:

The ideal candidate will possess a winning attitude, outstanding customer service skills and a proven track record of success in sales!

• Minimum of one year Storage Rental Industry experience or a minimum of two years Customer Service Manager experience from customer facing, sales-oriented position such as retail sales, hotel, car rental, restaurant, call center.
• Proficient in Microsoft Office: Word, Excel, and Outlook. Experience using software programs.
• Strong communication and interpersonal skills.
• Must be able to work independently and as a part of a small team.
• Excellent problem resolution skills including the ability to use tact and diplomacy.
• High School Diploma or GED equivalent.
• Valid Driver's License and access to reliable transportation.
• Ability to work Monday - Friday 9:30 AM to 5:30 PM and Saturday 9:30 AM to 4:00 PM

SROA Offers:

• Competitive hourly pay with bonus potential
• Medical/Dental/Vision Coverage
• Generous 401(k) match
• Paid Time Off
• Work life balance with no evening hours and Sundays off
• Learning and development opportunities to maximize your potential
• Great Culture
• Opportunity to work independently

We are an equal employment opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location