Lead Software Engineer

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Job description

At Anchor Point, we help our clients find the most qualified candidates to help them achieve their IT goals. Today, we are looking for a Lead Software Systems Engineer (Technical) who will work collaboratively with various team members in the administration, installation, configuration, customization and integration of enterprise business applications, Customer Relationship Management (CRM) systems, and Enterprise Content Management (ECM) systems. This role will serve as the escalation point of contact for enterprise software systems to aid in troubleshooting and problem resolution. This position will have the ability to create workaround procedures when standard procedures have failed and the knowledge to seek out appropriate internal and external resources when urgent problems arise to resolve issues in a timely fashion. This is a PERMANENT position; Sponsorship is NOT provided and 3rd parties need not reply.

Lead Software Systems Engineer

MAJOR RESPONSIBILITIES

• Design, coordinate and perform the installation and configuration of complex enterprise software systems primarily within the C#, .Net, and MS SQL development environment.
• Proactive, efficient and accurate administration of enterprise software systems throughout all application environments. (E.g. Prod, Dev, Staging, DR). Coordinating upgrades and patches with other technology teams and business owners.
• Document procedures for installation, upgrades, and customizations. Provide design expertise for system upgrades and application integration initiatives and projects.
• problem solving, coordination and resolution of escalated support incidents.
• Identifies and executes on opportunities for improvement in processes and technology. Stays abreast of technology trends and current business challenges. Applies technology to solve business problems and create a better customer experience (internal and external).
• Perform day-to-day system administration, proactively monitor key enterprise systems for issues to avoid system downtime and enhance performance.
• Build strong relationships with business partners, vendors and customers.
• Anticipate and raise project, business, and technical issues to the appropriate resource(s).
• Share and build on your knowledge of procedures and techniques as applicable to various enterprise technology components, configuration, administration and support of enterprise software systems, scripting and automation techniques

MINIMUM REQUIREMENTS

Education and Experience

Bachelor's degree in computer science, business or related field; with at least one year experience supporting enterprise software applications; or a minimum of four years of direct experience in a software administration/software implementation role. Good project management skills, oral and written communication skills, and analytical skills necessary.