Senior Associate, Human Resources

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Job description

Description:

SUMMARY

Working with general supervisor, the Senior Associate, Human Resources role is responsible for providing operational and administrative support for Human Resources functions while maintaining the highest level of confidentiality and professionalism. Associate may interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback. Some non-routine activities may require a supervisor's advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Performs customer service functions by answering employee requests and questions
• Provide general counsel and guidance to supervisors and employees regarding company policies and procedures
• Partner with management to ensure the timely administration of 90-day and annual performance reviews, including providing timely feedback to ensure fair, consistent and equitable reviews
• Conduct timely internal investigations for first level employee concerns
• Ensure that all employee matters are handled with consistency and fairness without discrimination
• Maintain confidentiality and sensitivity to all employee issues
• Manage KRONOS timekeeping, scheduling and attendance tracking administration
• Conduct initial phone interviews for non-exempt positions and forward recommended candidates for consideration during peak seasonal hiring
• Schedule candidate screening phone interviews and onsite interviews for hiring managers and Human Resource leaders.
• Processes online background check investigation requests and assists with new employee background checks and drug screening when applicable.
• Schedules meetings and interviews
• Conduct employment and personal reference checks
• Coordinate post-interview follow-up with recruiters and hiring managers
• Conduct exit interviews and perform turnover analysis
• Prepares new employee files
• Conducts New Hire Orientation for full-time GameStop associates and seasonal hires
• Verifies I-9 documentation
• Assist HR Manager and HR Team with various research projects and/or special projects
• Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
• Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
• Work collaboratively with others within and outside of his or her function to achieve goals, simply processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time
• Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
• Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others' feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
• Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

RELATED COMPETENCIES

• Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals.
• Customer Focus - Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships.
• Managing Work - Effectively manages one's time and resources to ensure that work is completed efficiently.
• Prioritizes-Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• High school diploma or GED required; Bachelor's degree from an accredited program in Business, Human Resources or related field preferred
• At least 3 years of experience in Human Resources
• Proficient ability to communicate effectively with others using spoken and written English - bilingual English/Spanish or English/French communication skills preferred
• Previous experience in recruiting preferred
• Must be at least 18 years of age and be able to validate age requirement with a state issued document.
• Working knowledge of KRONOS Timekeeping system preferred
• Working knowledge of common HRIS (e.g., ADP, PeopleSoft, UltiPro, Workday etc.)
• Must be able to lift/move on occasion up to 20lbs.
• Must be able to work 2nd shift hours till 9:00 PM as needed

MINIMUM QUALIFICATIONS/JOB SKILLLS/ABILITIES

• Able to maintain strict confidentiality and discretion
• Accurate typing and data entry skills
• Strong organizational skills
• Adapt to changing priorities and perform basic task work to meet deadlines

• Possess good analytical, problem solving and decision making skills

• Work as scheduled to meet standards of company attendance policy, including working extended hours as required during peaks in business operations

• Work satisfactorily with no or minimal supervision
• Understand and accurately follow policies, procedures and controls
• Communicate effectively with all levels within the organization
• Coordinate and manage multiple projects simultaneously
• Demonstrate excellent interpersonal and written/verbal communication skills
• Possess excellent organizational skills in prioritizing workload in a fast paced environment with changing deadlines
• Possess strong coaching, counseling and conflict resolution skills
• Demonstrate ability to make presentations to small groups
• Practice and promote integrity and ethical behavior
• Possess personal leadership skills
• Build partnerships and promote teamwork within department and across organization functions
• Delegate and manage staff responsibilities
• Possess good analytical, problem solving and decision making skills
• Attention to detail in composing, typing and proofing material
• Read and comprehend printed data, computer information and reports

• Proficient ability to communicate effectively with others using spoken and written English
• Proficient ability to work collaboratively with others; conduct working relationships in a manner acceptable to others and to the organization
• Proficient ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
• Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, Outlook, PowerPoint and Word
• Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities