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Front Desk Agent

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Holiday Inn Hammond, LA

2021-12-03 08:50:23

Job location Hammond, Louisiana, United States

Job type: fulltime

Job industry: Administration

Job description

Holiday Inn Hammond has an opening for a FULL OR PART TIME Front Desk Agent.

Front Desk is often the first point of contact and first impression for our guests, so we're looking for a cheerful, friendly, and professional person to join our team.

Duties of Front Desk Agents include, but are not limited to:

  • Welcome guests in a friendly, prompt, and professional manner
  • Check guests in, issue room keys, provide information on hotel services
  • Ensure proper identification is taken from guests at check in
  • Answer phones in a prompt and courteous manner
  • Upsell rooms where possible to maximize hotel revenue
  • Accurately process all cash and credit card transactions using established procedures
  • Take action to solve guest problems / complaints using appropriate service recovery guidelines
  • May routinely book reservations for individuals and / or groups requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Candidates may attach a resume, or fill out an application at our Front Desk. Please be sure to include any prior hotel or other relevant experience. (No phone calls please).

We are a drug-free work place.

Starting at $10.00/hour; Depends on Experience

Job Type: Part-time

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

  • Employee discount
  • Paid time off

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location: One location

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