Front Desk Supervisor | Renaissance Baltimore Harborplace Hotel

Job description

What You'll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you'll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

Here are a few other tasks you'll be responsible for on a daily basis:

· Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily hotel front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Where You've Been:

We're looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted-you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

When You're Here:

Sometimes you'll be behind a desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location