Medical Office Coordinator

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Job description

Medical Office Coordinator Requisition #: 2380
Location: Johns Hopkins Intrastaff, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Week: Temporary Full Time
Weekend Work Required: No
Date Posted: Nov. 19, 2021

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.
Coordinates the day-to-day activities of a multi-faceted complex medical and/or surgical orthopedic total joint replacement practice to ensure a smoothly functioning office and good patient relations. Serves as resource in team environment. Addresses patient problems, third party issues and patient-related situations based on past experiences, and resolves issues independently. As appropriate, refers patients to other resources. Adapts to changes in technology and software to ensure efficient office practice. Provides administrative support for medical matters on behalf of orthopedic physicians, as well as general academic/general administrative support.

Requirements:

• Schedules patient visits, from simple to complex situations.
• Performs insurance verification.
• May perform patient communications on behalf of physicians (variable situations).
• May serve as physician's liaison with internal contacts (within and outside the department) and external contacts (insurance company reps, other physician offices).
• May perform some clinic-related administrative work for assigned physician(s).
• May perform some general administrative work for assigned physician(s).
• Resolves scheduling conflicts and maintains clinic patient flow.
• Conducts patient interviews regarding clinic fees, billing problems, and insurance information.
• Researches issues relating to billing or charge capture, discusses issues with appropriate staff and/or physicians, and takes necessary measures to resolve issues.
• Resolves patient problems or refers patients to appropriate resources.
• Intervenes, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and takes measures to correct situation or ensures appropriate personnel are involved.
• Prepares and maintains clinic statistics and reports using database or spreadsheet software. Develops reports to track referral patterns, data regarding physician availability, appointment waiting periods, and unkept appointments.
• Monitors clinic compliance with quality assurance guidelines and makes arrangements for implementation.
• Ensures that clinical equipment is maintained in adequate working order and schedules maintenance.
• Performs miscellaneous related duties and special projects as assigned.

Qualifications:
High School diploma or GED required.
3 years progressively responsible medical office experience.
EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment.
Intermediate computer and proof reading skills required.
Knowledge of Microsoft Office and medical terminology.
Ability for self-direction, initiation, and handling of multiple tasks.
Ability to work independently and as part of a team.
Excellent customer service skills.
Experience in a medical office setting preferred.
Knowledge of medical insurance coverage preferred.
Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Company Description:

Johns Hopkins Intrastaff was established in 1987 to meet the temporary staffing needs of the Johns Hopkins Health System. We provide our clients with a full range of temporary clinical, administrative, IT and other business support personnel. Intrastaff is unique as we are one of a very few agencies where you receive the benefits that come with being a temporary employee while you also enjoy feeling like a member of a large organization. Our temporary employees enjoy access to a variety of rewarding positions and the opportunity to be part of a world-renowned medical institution. Working at Johns Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research. Bring your passion and join our extraordinary team at Johns Hopkins Health System with Intrastaff.