Business Analyst, HCP Engagement Operations

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Job description

Some opportunities happen only once in a lifetime - like a job where you have the chanceto change lives. At Alexion, people living with rare and devastating diseases are our Guiding Star. We are driven to continuously innovate and create meaningful value in all we do to help patients and families fully live their best lives. We value the uniqueness and diversity of our employees and recognize that nurturing the diverse perspectives and strengths of our people translates into innovative breakthroughs for patients.

This position will be based from Boston, MA and may require up to 5% travel.

This is what you will do:

The Business Analyst position will provide expertise, guidance on process improvement and tools to support the strategic engagement of health care providers. Responsibilities include continuous development of enhanced process, communication tools, and project management support. In addition, the role includes contributing to innovation, controls, and ongoing compliance within the Health Care Provider (HCP) Engagement organization.

For those of you who are not part of a life changing pharmaceutical industry, this is an opportunity to join a rare disease unit and contribute to improving the lives of our patients.

If you have been told that you are a great problem solver, have 'can do attitude', love working with different technologies, systems and presentations, design, and have passion for process improvements, this role is for you.

You will be responsible for:

HCP Operations - Controls

• Ensure HCP Operations and its outsourced partners maintain a robust internal control environment to ensure audit-readiness
• Work with the team and stakeholders to implement and/or strengthen controls within their respective processes
• Partner with IT to implement and/or enhance IT efficiency and controls
• Provide oversight and support governance model for controls monitoring
• Ensure all department policies and procedures are maintained and updated according to business need or Alexion guidelines

Process Design and Operations

• Oversee the day-to-day reporting activities, providing accuracy checks to dashboards and helping team to resolve queries where needed.
• Utilize analytics tools and other methods to monitor various activities across the Businesses; identify potential areas of risk and prioritize risk resolution
• Accountable for managing the processes delivered by 3rd party providers in order to meet the agreed outcomes
• Ensuring processes are clearly documented, including design, operating procedures, templates, policies and training materials; maintain records of communications and training.
• Train team members in use of tools, like SmartSheet

Continuous Improvement Initiatives

• Identifying and supporting continuous improvement opportunities that transform and streamline the end-to-end process and drive efficiencies and/or higher performance levels.
• Develop process expertise in the organization; promote the identification of process opportunities or improvement possibilities and generate innovation within the service lines
• Work with the 3rd party providers to understand the root cause of the service issues to resolve process related escalations and identify continuous improvement opportunities from a delivery / service perspective

Stakeholder Management

• Act as a point for process and escalations
• Be heavily involved in daily / weekly team huddles in order to be aware of the day-to-day issues and escalations and to understand major process gaps in order to drive process changes and improvements
• Ensure multiple perspectives are represented in the definition of services including process, policy, and technology

You will need to have:

• BS/BA
• Minimum of 6 years of experience within program and project management
  • Experience with Smartsheet, Visio is preferred
• Experience in managing processes in a shared service environment
• Strong communication, relationship building, and presentation required.
• Strong leadership and customer service required
• Self-directed, self-motivated leader
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

• Project Management certification
• Process orientation, highly organized and attention to detail to make clear decisions, compare/contrast, and quality check work.
• High aptitude for technology and ability to work within and between systems, reconciling information
• Identifies opportunities and continuously seeks solutions that capture and increase the value to the organization
• Approaches work with a methodical to problem-solving and a wish to improve current processes
• Relationship and partnering skills to establish and maintain excellent working relationships with cross-functional colleagues
• Ability to effectively communicate imperatives to stakeholders while translating relevant feedback into ongoing improvement of Alexion's program

#LI-DA1

Alexionis a global biopharmaceutical company focused on serving patients and families affected by rare diseases and devastating conditions through the discovery, development and commercialization of life-changing medicines. Headquartered in Boston, Massachusetts, Alexion has offices around the globe and serves patients in more than 50 countries. Furtherinformation about Alexion can be found at: .

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lackthereof, sex, sexualorientation, age, ancestry, national origin, ethnicity, citizenship status, marital status,parental status (including adoption or surrogacy), pregnancy(including childbirth, breastfeeding, or related medical conditions), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin aninteractive dialogue with Alexion regarding an accommodation, please contact . Alexion participates in E-Verify.

As a leading employer in our industry, Alexion offers a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more.

AstraZeneca completed its acquisition of Alexion, marking the creation of Alexion, AstraZeneca Rare Disease. If you're interested in career opportunities with AstraZeneca, click here .

Alexion participates in E-Verify process. To learn more, please click on attached document(s)

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