Lead Records Specialist

---

Job description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:
Job Summary:

Provide maintenance of data, records, and files necessary to provide servicing to the assigned client team or department. This position will perform duties as a lead relating to the implementation, and management of all aspects of document control and records management throughout the information lifecycle for physical or electronic records.

Essential Job Responsibilities

• Evaluates current active records system for compliance by taking inventories and reviewing information retrieval needs
• Monitor and listen to customers to understand inquiries and requests in order to provide accurate information about the firm's records and prompt assistance
• Coordinates information creation, receipt, storage retrieval and disposition
• Ensures security and preservation of records in records centers and inactive records
• Works with departments on special information research and retrieval projects to ensure that all information needs are met
• Exhibit excellence in customer service and the ability to serve others
• Ensures application of retention schedules to inactive records. Answer verbal, telephone, written and e-mail inquiries, regarding records requests in an efficient manner
• Prepare new files within the records system guidelines
• Other duties as assigned

Qualifications & Characteristics

• 3+ years' experience in law firm records management
• Prior supervisory experience (preferred)
• Previous experience utilizing legal-specific records management systems (preferred)
• High School Diploma or equivalent (4 years of college preferred)
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations
• Excellent communication (verbal and written) and organizational skills
• Detail oriented and exceptionally attentive to accuracy
• Ability to learn skills quickly
• Ability to manage multiple tasks
• Customer service and enthusiasm
• Ability to routinely stand, bend and stretch
• Ability to lift or move 40 lbs. or greater
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, Excel, etc.
• Strong initiative required; ability to work independently with minimal direct supervision
• Strong computer and database skills
• Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information
• Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment by their start date

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.